Client Experience and Sales Specialist

Thérapie Clinic; Esher; On-site; GBP 25,000 - 35,000; Full time

Job summary

Thérapie Clinic is looking for a Client Experience and Sales Specialist to ensure exceptional client journeys and support sales performance in a dynamic environment. Candidates should possess strong communication and sales skills, with a qualification in beauty therapy, ready to contribute to a thriving team culture.

Benefits

Uncapped Earnings

Free laser hair removal

Generous discounts on skin treatments

10% off Thérapie Fertility & Optilase treatments

One free treatment cycle of IVF after 2 years

Free laser eye surgery after 2 years

Paid training in our academy

Extra day off on landmark birthdays

Longevity Bonus for extra annual leave days

Access to Employee Assistance Scheme

Qualifications

• Proven experience in client experience management or customer service.
• Ability to manage multiple tasks and priorities in a fast-paced environment.

Responsibilities

• Deliver outstanding client service from first contact to follow-up.
• Maximise clinic efficiency through smart diary and booking management.
• Drive and convert consultations with strong upselling and cross-selling.

Skills

Communication

Interpersonal Skills

Analytical Skills

Problem-Solving

Sales Skills

Education

Qualified Beauty Therapist

Job description

Thérapie Clinic is the fastest-growing Aesthetic Medical Clinic in Europe, with 75 locations across Ireland, Northern Ireland, Great Britain, and New York City.We are delighted to be hiring for aClient Experience and Sales Specialist in our Blanchardstown Village Clinic. In this very exciting new role at ThérapieClinic, you will be responsible for ensuring an exceptional client journey by supporting client satisfaction, revenue goals and salesperformance.

We want people to ‘Do their best work at Thérapie’ and as part of the Clinic Team, you will be integral to creating that environment and culture.

Key Responsibilities

Client Satisfaction

• Deliver outstanding client service from first contact to follow-up
• Proactively manage online reviews and resolve complaints efficiently

Revenue Growth

• Maximise clinic efficiency through smart diary and booking management
• Manage stock accurately, including AWI deductions
• Drive and convert consultations with strong upselling and cross-selling
• Meet KPIs for consultation success, walk-in conversions, and average spend
• Ensure a seamless check-in/out journey for every client

AWI Performance & Growth

• Promote skin consultations and identify upsell opportunities via forms
• Track AWI stock, ensure clinical room standards, and handle client retention calls

Qualifications and Skills

• Qualified Beauty Therapist
• Proven experience in client experience management, customer service, or a similar role.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Ability to manage multiple tasks and priorities in a fast-paced environment.

INDHP

Over to the best part, the Perks!

Uncapped Earnings

With our uncapped commission structure, the sky's the limit!

Uncapped Earnings

With our uncapped commission structure, the sky's the limit!

Treat Yourself

Enjoy free laser hair removal, Free EmSella and generous discounts on our skin, AWI and body treatments – because our skin maestros deserve the best.

Treat Yourself

Enjoy free laser hair removal, Free EmSella and generous discounts on our skin, AWI and body treatments – because our skin maestros deserve the best.

Share the Love

Avail spouse and family discounts, spreading the joy of Thérapie.

Share the Love

Avail spouse and family discounts, spreading the joy of Thérapie.

Sisterly Love

10% off Thérapie Fertility & Optilase treatments – because family helps family.

Thérapie Fertility

We offer one free treatment cycle of IVF/ICSI/RIVF to all team members after they have been with us for 2 years.

Optilase Eye Clinic

We offer free laser eye surgery to all team members after they have been with us for 2 years.

Optilase Eye Clinic

We offer free laser eye surgery to all team members after they have been with us for 2 years.

Skin Royalty

Discounts on leading skin brands & treatments (Murad, Skin Theory).

Skin Royalty

Discounts on leading skin brands & treatments (Murad, Skin Theory).

Career Pathways

Embark on a journey of career progression & management training – we believe in promoting from within!

Knowledge Oasis

Immerse yourself in a full week of paid training in our academy, where knowledge is power.

Knowledge Oasis

Immerse yourself in a full week of paid training in our academy, where knowledge is power.

Big Birthday Bash Leave

Enjoy an extra day off on your landmark birthdays to celebrate in style!

Longevity Bonus

Earn extra annual leave days after 2 years of dedicated service.

Longevity Bonus

Earn extra annual leave days after 2 years of dedicated service.

Employee Assistance Scheme

Access confidential support services for personal and professional well-being.

Employee Assistance Scheme

Access confidential support services for personal and professional well-being.

Application Process

STEP 1

Explore Opportunities: Start by finding the role that excites you.

STEP 2

Submit Your Application: Apply by uploading your CV.

STEP 3

Application Review: Our Talent Acquisition Partners will carefully review your application.

STEP 4

Initial Contact: If shortlisted, our Talent Acquisition Team will reach out to schedule an interview.

STEP 5

Interview Stage: Complete the interview process with our team.

STEP 6

Offer & Onboarding: If successful, you'll receive your offer along with onboarding details.

STEP 7

Begin Your Journey: Attend our state-of-the-art training facility to kickstart your career with us.