Client Executive

Talon Outdoor; Greater London; Hybrid; GBP 28,000 - 34,000; Full time

Job summary

Talon Outdoor is seeking a Client Executive to support Managers and Directors in handling large client accounts and growing smaller ones within the OOH sector. You will work closely with the team on client accounts, prepare proposals, and ensure timely, accurate planning information reaches clients.

You'll build strong relationships, learn about strategy and media plans, and develop industry knowledge through training and day-to-day collaboration with Client Managers and Directors.

Qualifications

• 1–2 years of experience in the media industry.
• Strong relationship management and communication skills.
• Ability to influence others and manage multiple tasks.

Responsibilities

• Work with the team on all activities relating to management of client accounts and media plans.
• Understand the strategy and objectives of key accounts and deliver value.
• Be the first point of contact for client requests and support the team.
• Prepare outdoor solutions, proposals and presentations for clients with Client Managers and Directors.
• Provide accurate planning information and campaign status updates to clients.

Skills

Relationship management

Communication

Influence others

Multi-tasking

Organised

Proactive

Learn quickly

Second language

Media/advertising interest

Industry experience 1-2 years

Job description

At Talon, our mission is to unlock the full potential of out of home, making it more effective, creative, measurable and sustainable than ever.

We’re passionate about OOH and are on a mission to drive the growth of this sector within the media industry . In just over a decade , our desire to offer intelligent, creative, technology-led OOH solutions and a full-service OOH offering saw us grow into a team of over 4 50+ people located in key cities across the globe. In that time, we have been awarded for our approach to our people, our clients and our industry . We hire the finest talent to help us unlock the full potential of the Out of Home (OOH) environment for our clients ; and pride ourselves on the individuals who represent our business.

Evolve OOH is part of the Talon Group and is a global outdoor media agency whose vision is to evolve the OOH medium through pioneering, results driven tools, team experience on a global scale, and a passion for creativity.

THE ROLE_

As Client Executive, you will have an important role in providing support to Managers and Directors. You will continue to immerse yourself in the OOH World; learning quickly and honing your skills and knowledge of the industry. Your role will be crucial in assisting in the handling of large client accounts and in managing more, smaller business accounts yourself.

A DAY IN THE LIFE_

• Work closely with the team on all activities relating to the management and development of client accounts and media plans.
• Understand the strategy and objectives of key accounts, using your knowledge and experience to deliver and add value.
• Be the first point of contact for incoming requests from clients and support the team accordingly.
• Compile outdoor solutions, and produce proposals and presentations for clients, in response to their briefs, alongside the Client Managers and Directors.
• Communicate accurate planning information and campaign statuses to clients, clearly and promptly.
• Constantly monitor client satisfaction and ensure a high level of customer service internally.
• Resolve client and campaign issues quickly, as and when they arise.
• Conduct market research to help identify new business opportunities.
• Help to populate and utilise planning and buying tools.
• Grow industry knowledge and accelerate professional development by attending relevant training sessions.
• Build and maintain strong, long-lasting client relationships and position as a trusted advisor.
• Attend all media-owner presentations, wherever possible.
• Undertake additional and ad hoc duties as requested.

WHAT WE'RE LOOKING FOR_

• Commercially aware, on the lookout for new opportunities and ways to generate added value.
• First class relationship management skills; with the ability to communicate across all levels, internal and external.
• Ability to influence others internally and externally.
• Proactive and organised.
• Ability to multi-task.
• Enthusiastic, with a willingness to learn.
• Looking to further personal development.
• Second language is advantageous.
• Strong interest in media/advertising (OOH in particular).
• 1-2 years’ experience in the media industry.

OUR TEAM_

Evolve OOH/Talon International is a truly international team. Thanks to all our different backgrounds we provide a truly holistic approach to international OOH, something that makes us. Because we are international, we manage a huge pool of clients and manage campaigns in different part of the world. While we are very hardworking, we always make sure to have fun and support each other in the process.

WHY US _

“ The best thing about working at Talon is the space, time and expertise I’ve been given over the years to grow and develop my skills.” Client Director at Talon

OUR VALUES AND HOW WE WORK TOGETHER_

WE ARE BOLD_

As industry provocateurs and pioneers, we respectfully challenge the status quo, take pride in our people, big ideas and partnerships.

• We challenge respectfully
• We lead the way

WE ARE HUMAN_

We are a diverse collective of changemakers who value respect, fairness, and integrity and expect the same in return.

• We value collaboration and togetherness
• We are empathetic

WE ARE SMART_

Our trailblazing spirit and learning centric culture ensures our knowledge provides maximum value to each other and our clients.

• We grow and learn
• We are trusted
• We are mission possible

Talon is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment where all individuals can thrive. We seek to employ and develop a workforce representative of the markets that we serve and brands that we represent.