Client Executive

Arthur J. Gallagher & Co.; Bristol; On-site; GBP 45,000 - 65,000; Full time

Job summary

Arthur J. Gallagher & Co. is seeking a skilled account manager to oversee complex client accounts, driving service excellence and relationship growth. The role requires extensive experience in client service and claims management, alongside a commitment to fostering positive client interactions and managing service deliverables efficiently.

Benefits

25 days holiday plus bank holidays

Defined contribution pension scheme

Life insurance (4x annual salary)

Income protection covering 50% of annual income

Health cash plan or Private medical insurance

Three fully paid volunteering days per year

Employee Stock Purchase plan

Discounted gym membership

Emergency back-up family care

Qualifications

• Minimum 7+ years client service and/or claims management experience.
• Professional designation may be preferred (e.g., CPCU, CIC, ARM).

Responsibilities

• Manage the day-to-day account management of complex client accounts.
• Build and solidify relationships with clients at all levels.
• Prepare and deliver training presentations at events and meetings.

Skills

Communication

Client Relationship Management

Critical Issue Determination

Education

Bachelor's degree

High School degree

Job description

Introduction

Discover a world of endless possibilities at Gallagher Benefit Services, where you'll have the power to shape the future of workplaces across industries. As a member of our team, you become the driving force behind positive change, helping clients build environments where employees thrive. Embrace the opportunity to impact lives, unlock potential, and create a legacy of remarkable transformation.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

How you'll make an impact

Concentrated on day-to-day account management of largest, most complex, and/or specialty/niche industry client accounts. Focused on building, expanding, and solidifying relationships with existing clients at all levels within the company and leads appropriate resources to address the client's risk/capital management needs. Collaborates with management to develop, maintain, improve and implement goals and objectives across the Client Services team. Key responsibilities further include: comprehensive oversight of all premium, claims and accounting responsibilities tied to the service of the Client, Establishing and monitoring best-in-class client service deliverables, processes and procedures to meet and exceed client expectations; and Cultivating relationships with most senior buyer in the client organization as well as with day-to-day client representatives and buyers. May have retention goals. Prepares and delivers training presentations at industry events, client meetings and internal meetings. Serves as senior subject matter expert associated with content, processes, and procedures. Works independently, with guidance in only the most complex situations. May be introduced to formal supervisory responsibility over subordinates and/or may assist in orienting and training lower level employees.

About you

Requirements:

• Bachelor's degree and 7 or more years client service and/or claims management experience OR High School degree and 12 years experience. License required. Excellent verbal and written communication skills. Able and willing to travel approximately 25% of the time.

Preferred:

• Professional designation may be preferred, such as CPCU, CIC or ARM.

Behaviors:

• Demonstrates ability to quickly determine critical issues.

Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
• Defined contribution pension scheme, which Gallagher will also contribute to
• Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
• Income protection, we’ll cover up to 50% of your annual income, with options to top up
• Health cash plan or Private medical insurance

Other benefits include:

• Three fully paid volunteering days per year
• Employee Stock Purchase plan, offering company shares at a discount
• Share incentive plan, HMRC approved, tax effective, stock purchase plan
• Critical illness cover
• Discounted gym membership, with over 3,000 gyms nationally
• Season ticket loan
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase
• Emergency back-up family care
• And many more…

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities.

Should you require reasonable adjustments to your application, please get in touch with [e-mail] . If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch.

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.