Client Engagement Officer (Hiring Immediately)

JR United Kingdom; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in guest services is seeking a Client Engagement Officer in London. The role offers a full-time permanent position with responsibilities including overseeing operations and providing exceptional customer service. The ideal candidate will have strong communication skills and a proactive attitude, contributing to high service standards.

Benefits

Exclusive travel and grocery discounts

Contributory pension scheme

Wellness programs

Paid day off for a personal cause

Recognition programs like WOW Awards

Learning and development opportunities

Qualifications

• Strong communicator and collaborator.
• Flexible with shift patterns and overtime.
• Passionate about delivering excellent service.

Responsibilities

• Provide exceptional customer service by greeting and assisting clients.
• Oversee daily operations and resolve logistical issues.
• Support technology setup and maintenance.

Skills

Customer Service

Communication

Collaboration

Proactivity

Integrity

Job description

Social network you want to login/join with:

Client Engagement Officer (Hiring Immediately), London

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Client:

Compass Group

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

3

Posted:

07.06.2025

Expiry Date:

22.07.2025

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Job Description:

We’re looking for a Client Engagement Officer to join our dynamic team. Known for our sense of humour and camaraderie, we foster a supportive environment where everyone looks out for one another. Together, we combine professionalism with a positive team spirit to ensure excellent service.

Type of contract: Full-time, Permanent

Hours: Monday-Friday; 8 AM to 6 PM, with 2 Fridays off per month – with flexibility for business needs.

What will you get?

• Exclusive travel and grocery discounts, life assurance, cash rewards, and a discretionary annual bonus based on performance.
• Contributory pension scheme for a secure future.
• Wellness programs, Employee Assistance Program, and digital GP services for holistic support.
• Learning and development opportunities to advance your career.
• Recognition programs like WOW Awards for outstanding contributions.
• Paid day off annually to support a cause you’re passionate about.

Main responsibilities

• Provide exceptional customer service by greeting and assisting clients, visitors, and colleagues.
• Oversee daily operations, resolve logistical issues, and support meeting room management.
• Maintain safety and compliance, including fire warden and first aid responsibilities.
• Adhere to company policies and uphold high service standards.
• Support technology setup and maintenance, including AV equipment and reporting.
• Assist with team training and support ongoing tasks and projects.

The ideal candidate will

• Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, Stronger Together.
• Be positive, proactive, and have integrity with a strong can-do attitude.
• Be passionate about delivering excellent service.
• Take responsibility for personal contributions.
• Be a strong communicator and collaborator.
• Be flexible with shift patterns and occasional overtime.

Why Rapport?

We prioritize our people, offering professional and personal development opportunities through workshops and leadership programs. We celebrate diversity and inclusion and support mental and physical wellbeing. As a Disability Confident Employer, we create opportunities for individuals with additional needs.

About us

Rapport Guest Services is a multi-award-winning company delivering guest services across the UK, Ireland, and globally. As part of Compass Group UK&I, we focus on people-first culture and service excellence. We are committed to inclusion and wellbeing, providing meaningful roles for everyone.

Learn more at www.rapportservice.com.

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