Client Engagement Executive (Scientific Publisher)

STEM Graduates; City Of London; Hybrid; GBP 28,000 - 33,000; Full time

Job summary

A leading scientific publisher is seeking a Client Engagement Executive. This hybrid role involves managing client accounts and webinars, providing exceptional customer service, and supporting event operations. Ideal candidates will have over a year of B2B experience, strong attention to detail, and excellent time management skills. This position offers opportunities for progression within the company.

Qualifications

• Minimum of 12 months working in a B2B environment in an account exec or operations role.
• Proven attention to detail and customer focus.
• Experience in a busy, fast-paced and varied role.

Responsibilities

• Act as the internal contact point for all team members related to client accounts.
• Manage account and webinar operations efficiently.
• Operational management of 30+ webinars a year.

Skills

Attention to detail

Customer focus

Time management

Multi-tasking skills

Job description

Job Title: Client Engagement Executive (Scientific Publisher)

Job Location: Work from home, reporting into London office twice a week

Job Salary: up to £33K DOE

Our client is an established online, open-access publisher of two peer reviewed digital publications, addressing key scientific, regulatory, business and manufacturing challenges and advances through publication of articles, infographics, videos, podcasts and an extensive webinar programme.

Job Description

The Client Engagement Executive will play key operations role and be our clients first point of contact for its clients, guiding them through the engagement process, providing account management services, organising webinars and insuring smooth running of event operations.

Responsibilities

• Acting as the internal contact point for all team members to direct information and requests for a specified list of client accounts
• Efficiently manage account and webinar operations via a Project Management System
• Operational management of 30+ webinars a year (scheduling and hosting prep calls & pre-records, obtaining all information needed for marketing purposes and presentations etc., on-the-day speaker support, post-webinar reporting)
• Preparation of all webinar reporting, including registration/attendance lists and stats
• Responsibility for all management of specified list of clients (obtaining materials such as adverts, logos etc., answering client queries, arranging and implementing gating forms, lead & readership reporting, detailed checking of all client content)
• Preparation and distribution of weekly lead reports for all clients and managing lead reporting scheduling and processes.

Given the dynamic, fast-paced nature of the business, the role offers almost limitless opportunities for progression. It's a hybrid role with 1-2 days per week spent with the team in central London, and the rest at home.

Essential skills and experience

• Minimum of 12 months working in a B2B environment in an account exec or operations role
• Can show evidence of exceptional attention to detail and customer focus
• Has experience of a busy, face-paced and varied role, showing excellent time management and multi-tasking skills
• Can quickly build a strong working knowledge in the area of specialism in order to deliver excellent service to clients and identify new ways to deliver services