Client Engagement Coordinator

Plus One Personnel; Banbury; On-site; GBP 35,000 - 40,000; Full time

Job summary

A leading company in the premium automotive sector seeks a Client Engagement Coordinator to enhance client experience. The successful candidate will manage communication with high-value clients, coordinating services across departments and ensuring exceptional service quality in a modern environment.

Benefits

Free on-site parking

On-site gym

Weekly team perks

Guaranteed Christmas shutdown

Supportive wellbeing initiatives

Qualifications

• Experience in client engagement or high-end customer service.
• Background in premium automotive, luxury goods, or concierge services.
• Experience working with UHNW individuals.

Responsibilities

• Manage direct communication with clients and update them professionally.
• Coordinate and implement the client engagement plan.
• Collaborate with internal teams for service delivery.

Skills

Communication

Organisation

Interpersonal skills

Proactivity

Attention to detail

Tools

CRM

Job description

Do you thrive in a fast-paced, high-performance environment?#

Do you enjoy building trusted relationships with high-value clients and ensuring exceptional service?

Are you looking for a role where you can shape client experience in a premium automotive setting?

Our client, a highly respected business within the motorsport and automotive sector, is looking for a Client Engagement Coordinator to join their team on a permanent, full-time basis. Based near Chipping Warden in Oxfordshire, this is a brilliant opportunity to work within a modern, well-equipped facility as part of a close-knit and passionate team.

This newly created role will see you take ownership of the client journey from start to finish, managing communication touchpoints, coordinating across departments, and ensuring every interaction reflects the quality and reputation the brand is known for. You’ll be the key link between around 500 active clients and the internal teams, helping to build long-term relationships and enhance satisfaction.

The ideal candidate will bring experience from a luxury, premium, or high-performance background and will be confident communicating with ultra-high-net-worth individuals. You’ll be organised, proactive, and passionate about delivering best-in-class service.

Key Responsibilities:

• Manage direct communication with clients, ensuring timely, professional, and accurate updates
• Coordinate and implement the company’s client engagement plan across all active projects
• Collaborate with internal teams, including engineering, sales, and operations, to ensure smooth delivery and service
• Act as a consistent point of contact for high-value clients, managing expectations and building trust
• Support the Sales & Business Development Manager with key client initiatives and service improvements
• Assist with future CRM system rollout and champion best practice (HubSpot is under consideration)
• Identify opportunities to improve client experience through feedback, insight, and service reviews

Key skills & Experience:

• Experience in client engagement, relationship management, or high-end customer service
• Background in luxury goods, premium automotive, hospitality, or concierge services is highly desirable
• Strong interpersonal skills with the ability to communicate clearly and professionally
• Excellent organisation and attention to detail, with a proactive, can-do attitude
• Comfortable managing multiple client accounts and coordinating across departments CRM knowledge is a bonus, willingness to learn and improve is key
• Experience working with UHNW individuals or within premium service environments

What’s on Offer:

• Salary £35,000 – £40,000 depending on experience
• A modern working environment with excellent facilities
• Free on-site parking and on-site gym
• Weekly team perks including Fish & Chip Fridays and regular staff events
• Guaranteed Christmas shutdown
• Supportive wellbeing initiatives through “Looking After Me”
• A close-knit, collaborative culture with the chance to work on exciting, world-class vehicle projects

To express interest in this role, please submit your CV along with details of your current salary and notice period. For a confidential discussion, contact Daniel Marlow on 01926 699276 or connect on LinkedIn: https://www.linkedin.com/in/danielmarlowrecruitment/