Client Due Diligence Manager (Banking)

payabl.; London; On-site; GBP 50,000 - 75,000; Full time

Job summary

As a Client Due Diligence (CDD) Manager at a leading financial company, you will be critical in streamlining global onboarding processes and ensuring compliance. You will engage with clients, manage due diligence activities, and collaborate with various stakeholders, contributing to operational efficiency and risk assessment.

Benefits

Company car after one year of employment

Provident Fund after probation period

Educational support for professional development

Greek language classes offered twice a week

Exclusive access to discount card at local businesses

25 days off plus 10 additional days for illness

Wolt lunch allowance of €150 per month

Qualifications

• 5+ years of experience in AML, CDD, or risk management.
• Strong knowledge of CDD/KYC processes and AML regulations.
• Experience handling B2B clients in banking and payments sectors.

Responsibilities

• Oversee end-to-end due diligence process for new merchants.
• Serve as primary client contact during onboarding and ensure compliance.
• Collaborate with various departments to align CDD processes.

Skills

Analytical skills

Detail-oriented

Communication

Critical thinking

Proactive

Education

AML certification (e.g., CAMS or equivalent)

Job description

3 weeks ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

payabl. empowers businesses to grow through payments innovation and banking services. Our ambition is to expand our strong portfolio of global financial services we provide to businesses and make them all available in one place on our platform we call payabl.one. As a licensed financial company with principal membership with card schemes, we specialize in global payments and providing businesses with multi-currency accounts.

About the Role:

The Client Due Diligence (CDD) Manager is a key member of payabl.'s newly established CDD Team, responsible for standardizing and optimizing the global onboarding process across all products and entities. By centralizing due diligence activities previously managed across different teams and locations, this team enhances operational efficiency, regulatory compliance, and risk monitoring—supporting payabl.'s continued growth as a global payment solutions provider. In this role, you will oversee the end-to-end due diligence process for new merchants, partners, and third parties, ensuring full compliance with relevant regulations. As the primary client contact during onboarding, you will work closely with internal stakeholders across Sales, Customer Success, AML, Product, Risk, and Finance to facilitate seamless and compliant onboarding experiences. Success in this position requires critical thinking, autonomy, and the ability to handle complex cases while building strong relationships with both internal teams and external partners.

Location: Cyprus or Lithuania

Reporting to: Head of Compliance & MLRO UK

What You'll Do:

• Customer Due Diligence (CDD): Perform end-to-end CDD, reviewing prospect cases and conducting risk assessments to categorize and monitor customers accurately.
• Approval & Escalation: Approve low- and medium-risk merchants and escalate high-risk or complex cases to regional MLROs/AMLCOs with detailed analysis.
• Client Engagement: Serve as the main point of contact during client onboarding, building strong relationships, guiding clients through the process, and ensuring all regulatory requirements are met.
• Due Diligence & Risk Screening: Identify and verify client information, analyze operations, and gather necessary data to understand their business activities.
• Screen for PEP/Sanctions and other risk factors, escalating cases when needed.
• Collaboration & Reporting: Work closely with AMLCOs/MLROs on case analysis, prepare suspicious activity reports (SARs), and update CDD procedures to maintain alignment with company policies.
• Compliance & Documentation: Ensure data integrity and confidentiality while maintaining accurate customer files in line with KYC regulations.
• Stakeholder Interaction: Collaborate with various departments (Legal, AML, IT, Product, Risk, Sales) to ensure CDD process alignment and respond to RFIs from banking and third-party partners. Audit Support: Participate in audits and regulatory inspections, providing necessary documentation to demonstrate compliance
  
  
  

Who you are:

You are a detail-oriented, analytical professional with a strong background in compliance and due diligence. You have a deep understanding of CDD/KYC frameworks, regulatory requirements, and risk assessment methodologies. You can work autonomously while managing multiple priorities and communicating effectively with stakeholders at all levels

What we are looking for:

• 5+ years of experience in AML, CDD, or risk management within fintech, banking, or payments.
• Strong knowledge of CDD/KYC processes, AML regulations, and compliance frameworks, preferably in Cyprus or Lithuania. AML certification (e.g., CAMS or equivalent) required.
• Experience handling B2B clients, particularly in banking and acquiring sectors.
• Ability to explain compliance requirements clearly and manage client relationships.
• Confident working autonomously and making decisions when needed.
• Proficiency in screening tools, risk assessment frameworks, and case management systems. Strong analytical skills with the ability to multitask and act quickly.
• Fluency in English is essential; proficiency in a local language is a strong advantage
• Proactive and results-driven, with a positive approach to overcoming challenges..
  
  
  

The perks of being a payabl.er:

• Drive in Style: Enjoy the added perk of a company car, provided upon completing one year of employment—subject to performance and availability
• Future-Proof Your Finances: Jump on board, and after your probation period, we'll kickstart your Provident Fund
• Grow Without Limits: Our environment is all about nurturing your talents and fueling your ambition with endless opportunities for professional development.
• Speak Like a Local: Greek language classes, offered twice a week for all team members.
• Shop and Save: Get exclusive access to a discount card at various local businesses.
• Multicultural Workplace : Thrive in a company that celebrates diversity and values your unique contributions. Here, every perspective is appreciated, and every voice is heard.
• Lead the Charge in Pioneering Projects: Be at the forefront of innovation by playing a key role in groundbreaking projects.
• Max Out Your Downtime: With 25 days off plus public holidays, and an extra 10 days for when you're under the weather, we make sure you have ample time to relax, recharge, and return brighter.
• Support for Your Educational Aspirations: We're here to support your educational pursuits because we believe in investing in your growth.
• Wolt Your Way Through Lunch: Enjoy a Wolt lunch allowance of €150 per month
  
  

( The benefits list above states the benefits for the Cyprus location only. As the role is open to multiple locations, though the benefits list will differ depending on your location. )

Our Hiring Process:

First Interview: Conducted by the Talent Acquisition team (30-40 min).

Second Interview: 1-hour Deep dive with Head of Compliance & MLRO UK.

Final Behavioral Interview - Focused team fit, with participation from Head of Compliance & MLRO UK & Sales Expert (1-1.5hours).

Let's embark on a journey to redefine the landscape of payments together. We're not just offering a role; we're inviting you to be a part of something bigger. Join our team, and let's innovate, disrupt, and lead the future of payments. Together, we can make an impact that resonates. Welcome to the team!

If this role seems like a good match, please submit your resume all applications are treated with the strictest confidentiality. Please note that we may keep your CV for a period of one (1) year for future relevant job opportunities. For more information about how we process your data please see our privacy policy at https://www.payabl.com/privacy-policy

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitals and Health Care, Non-profit Organizations, and Government Administration

Referrals increase your chances of interviewing at payabl. by 2x

Get notified about new Diligence Manager jobs in London, England, United Kingdom.

London, England, United Kingdom 4 days ago

Watford, England, United Kingdom 5 days ago

Portfolio Manager - Emerging Markets - London or Dubai

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 1 week ago

Greater London, England, United Kingdom 1 week ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 2 months ago

Transaction Services - Financial Due Diligence - Senior Manager

London, England, United Kingdom 2 weeks ago

Asset Management Loans Investment Operations Middle Office Analyst: Mayfair based boutique Asset Manager (Graduate with ideally 6-months – 2-years Operations experience)

London Area, United Kingdom £35,000 - £45,000 4 hours ago

City Of London, England, United Kingdom £35,000 - £50,000 1 week ago

Senior Manager - Transaction Diligence - Financial Services, London

London, England, United Kingdom 6 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.