Client Director

GroupM; London; On-site; GBP 45,000 - 85,000; Full time

Job summary

An established industry player is seeking a passionate Client Partner to lead client relationships and drive growth. In this pivotal role, you will engage with diverse stakeholders, ensuring exceptional client experiences while identifying new business opportunities. Your expertise in client leadership, problem-solving, and effective communication will be crucial in delivering innovative solutions and maximizing client success. Join a dynamic agency that values positive provocation and fosters a collaborative environment, where your contributions will significantly impact client growth and agency development.

Benefits

Generous family and carer-friendly policies

Equal opportunities employer

Support for life choices of employees

Qualifications

• Experience in client leadership and managing stakeholder relationships.
• Strong problem-solving skills and effective communication abilities.

Responsibilities

• Drive client vision and collaboration across teams and stakeholders.
• Identify growth opportunities and develop new commercial models.

Skills

Client Leadership experience

Problem solving

Building and maintaining stakeholder relationships

Effective communication

Job description

Client Partner

About the role:

Are you passionate about clients and their business, leading teams to create unrivalled work that grows our client’s business and builds long-term relationships with them?

Wavemaker UK is looking for an ambitious Client Partner to join our Client Leadership Community—the voice of our clients in the agency.

As the voice of the client across the agency, we’re focused on ensuring our clients have their best agency experience during their time with Wavemaker.

We’re looking for someone who can inspire clients and teams to create unrivalled work, help define the ways of working across the agency that deliver the best client experiences, and in turn grow our relationships with existing and potential new clients.

In this role, you will:

Be responsible for the output delivered to the client across all contact points.

You will have a deep understanding of all elements of a client’s business, the category and industry in which they operate, and use this knowledge to help deliver the client vision for growth.

Working with all specialists, you will be able to connect with stakeholders across the client’s business, who may sit outside of your day-to-day team.

You will understand where the client sits in the client lifecycle and develop a plan for appropriate connection and contacts across the agency outside of the day-to-day.

Drive vision collaboration and alignment

• Engage and motivate a broad set of stakeholders across the agency, client, and industry to deliver the client vision.
• Work with specialist teams to build client roadmaps in areas outside of media comms e.g. data, digital, effectiveness.
• Have a deep understanding of the client lifecycle and anticipate client needs appropriate to that relationship stage.

Recognise and convert opportunities

• Identify opportunities for growth outside of the core day-to-day connections with the client.
• Explore and implement new commercial model and product opportunities to drive revenue growth.
• Identify ‘gaps’ within the Wavemaker offer that can support client and agency growth through product development.

Commercial and operational excellence

• Understanding of client profitability requirements and the ability to manage this with clients and with the team, building new team structures with the commercial team as required.
• Work with the matrix to resolve any operational issues and redesign processes as necessary.
• Work with Lead to ensure accurate forecasting of current and growth opportunities is reported.

Lead new Business

• Take lead role on mid-size pitches, nurturing and developing the team, and ensuring the best of Wavemaker is delivered.
• Proactively seek out new business opportunities through personal and industry contacts.

Core skills:

Core skills for this role can be found in the Client Leadership specialist skills framework. At Client Partner level, you are expected to operate within the ‘Advanced’ and ‘Expert’ criteria. In summary, the core skills required include:

• Client Leadership experience
• Problem solving
• Building and maintaining stakeholder relationships
• Effective communication

About Wavemaker UK:

Wavemaker is a global media agency. We believe there is a better way to grow. By leveraging our deep understanding of audiences, Provocative Planning process, and the world’s largest database of purchase journeys, we deliver exceptional growth for clients including Audible, Nationwide, Danone, Asahi, and Morrisons.

Unlike traditional linear media planning, our modular approach combines machine learning and human intelligence to unlock, maximise and transform growth for the world’s leading brands and businesses.

A part of GroupM, WPP’s global media investment management company, our 7,650 people across 88 markets are defined by their attitude of positive provocation.

We are an equal opportunities employer and support the life choices of our employees.

All GroupM agencies are equal opportunities employers and welcome applications from all suitably qualified persons regardless of their race, gender identity, disability, culture/religion/belief, sexual orientation, or age.

We support the life choices of our employees, offering generous family and carer-friendly policies.