Client Development Specialist, High Jewellery

Luxuryrecruit; London; On-site; GBP 60,000 - 100,000; Full time

Job summary

A leading luxury recruit firm is seeking a passionate Client Development Specialist to foster relationships with VVIP clients in the high jewellery sector. The role emphasizes exceptional client service and requires a strong background in fine jewellery sales, with a keen understanding of client preferences. Ideal candidates will have significant sales experience, a GIA degree, and the ability to build lasting relationships in a pre-launch startup environment.

Qualifications

• Experience selling fine and high jewellery.
• Fluency in another language such as Mandarin, Russian, or Arabic, in addition to English.
• Minimum of 3 years dealing with diamonds of high colour and clarity.

Responsibilities

• Develop relationships with VVIP clients and provide exceptional service.
• Tailor sales approaches to each client’s needs and lifestyle.
• Maintain strong relationships with brand contacts for best service.

Skills

Client Management

Sales Expertise

Relationship Building

Education

GIA or G.G. degree

Job description

Client Development Specialist, High Jewellery

Soulka is an early-stage tech start-up platform that offers high jewellery from the world’s leading houses.

The primary purpose of this role is to build lasting and trusted relationships with clients that convert into sales.

Our approach at Soulka is client-first. We are curators of a fine experience, practicing the art of haute personalisation in our engagement and service style. We prize longevity of relationships above all else and embrace the art of slow selling in a fast-paced world.

In building our team, we are looking for like-minded individuals who share our value set and are passionate about building a world-class service that demonstrates our core values: Curatorship, Collection, Community.

Soulka exists to bring the jewellery industry into the 21st Century.

About You:

We are seeking a client development specialist to join us at stealth mode, pre-launch stage; you must have previous experience as a Client Manager, Personal Shopper, or a High Jewellery Expert with a strong background in selling to VVIP/UHNW clients at the top level.

Candidates must demonstrate the capacity to work supportively to meet the needs of the business and its exacting standards. The role is primarily sales-oriented and involves developing relationships by understanding and forecasting client tastes and desires, replying to product queries, and arranging in-store viewings of limited edition or ‘By Appointment Only’ products. Most importantly, you will provide exceptional service to ensure our customers enjoy the best shopping experience across all channels Soulka enables.

How you’ll do this:

• Every action you take will prioritize the client experience.
• Nurture existing relationships within your network and introduce them to Soulka.
• Proactively work on new client leads referred by the founder, through events, social media, or website inquiries.
• Build both in-person and digital relationships with clients.
• Take a proactive approach to client hospitality opportunities.
• Be recognized as the go-to source for high and fine jewellery purchases, respected for your technical knowledge and taste.
• Tailor your sales approach to each client’s needs, aims, and lifestyle, delivering relevant and inspiring curated experiences.
• Create an organic community by connecting collectors, designers, brands, and clients based on shared passion for jewels and affinity to Soulka.
• Maintain strong relationships with brand contacts to ensure the best service and access to exclusive products.
• Introduce the right pieces to the right clients, fostering interest, passion, and purchase both digitally and physically.
• Demonstrate an understanding of the fine and high jewellery sales cycle and the influences on decision-making processes.

You will have:

• Experience selling fine and high jewellery.
• GIA or G.G. degree (or equivalent).
• Minimum of 3 years dealing with diamonds of high colour and clarity.
• A passion to develop market-leading expertise.
• Fluency in another language such as Mandarin, Russian, or Arabic, in addition to English.
• Enjoyment in developing new client relationships.

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