Client Development Manager

Pinsent Masons; City Of London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading legal services provider is seeking a Client Development Manager to provide strategic client development and relationship management for key Financial Services clients in London. The successful candidate will have a strong background in account management, drive revenue growth, and foster long-term relationships. This role allows for flexible working arrangements and includes travel between London and Edinburgh.

Qualifications

• Extensive experience in legal or professional services account management.
• Proven track record of client retention and growth.
• Ability to analyze client data and create management reporting.

Responsibilities

• Provide strategic client development and relationship management.
• Manage a portfolio of high-profile Financial Services clients.
• Collaborate with business development teams across the firm.

Skills

Account management

Client retention

Interpersonal skills

Communication skills

Job description

Role Overview

Here at Pinsent Masons we bring together the best people to get the job done. We’re naturally curious, constantly learning, listening, and growing. We’ll truly value your ideas. You’ll be joining an award-winning, hardworking and commercially minded team, where you’ll have the opportunity to work with leading experts and form meaningful relationships, while making a difference. You’ll get the opportunity to be involved in varied and challenging work. Working in an open and supportive environment, to deliver outstanding results. Our people are our success, and we work as oneteam.

We are recruiting a Client Development Manager who will be responsible for providing strategic and targeted client development and relationship management for a portfolio of identified high-profile Financial Services clients, across a global remit, as well as providing further support across the wider client portfolio in the sector, on a more ad‑hoc basis.

Working across Pinsent Masons’ entire network for FS clients and alongside members of the financial services business development team, this role will draw on available resources across the firm, to take all that is relevant of Pinsent Masons to the client, to broaden opportunities and build and sustain long‑term, profitable relationships.

This role provides a great blend of hands‑on relationship management responsibility for a cohort of key sector clients, alongside broader portfolio management.

This role can be based out of either our Edinburgh or London Office and have a standard working week of 35 hours a week, however as an inclusive employer, we are willing to consider any flexible working requests.

If the successful candidate is London based, there will be regular travel to the Edinburgh office, as that is the base of key stakeholders for this position.

Candidate Overview

We are looking for candidates who ideally hold the following skills and experience :

• Extensive previous legal or professional service account management experience, with track record of client retention and growth.
• Experience acting as a lead on strategic planning and execution of client initiatives, with the objectives of retaining revenue as well as driving new profitable revenue growth.
• Proven ability to analyse client data for insight and create management reporting that informs sector leadership on cross‑sector patterns and trends, which will have wider client relevance.
• Be an advocate of client relationship best practice, challenging established norms where needed and working closely with multiple other functions to ensure consistency of activity.
• Able to use strong interpersonal and communication skills to listen, understand and adapt to the needs of clients and colleagues, nurturing internal and external relationships.
• Knowledge and / or experience of the financial services sector would be highly advantageous but not essential.