Client Development Executive

DAC Beachcroft; Newcastle upon Tyne; Hybrid; GBP 30,000 - 45,000; Full time

Benefits offered by this job

Flex Forward scheme

Flexible working

Job summary

DAC Beachcroft is seeking a Client Development Executive to join the Clients & Markets team in Newcastle, offering flexible working arrangements. You will support client planning, feedback programmes and opportunities to strengthen relationships while collaborating with senior stakeholders.

You will contribute to client listening initiatives, convert feedback into improvements, and promote adoption of CRM and other client development technologies across the firm.

Qualifications

• Experience in business development, client development or client listening.
• Strong stakeholder management and relationship-building abilities.
• Excellent organisation with multiple priorities and deadlines.
• Strong analytical skills and ability to translate data into insights.
• Clear written and verbal communication and attention to detail.
• Proficiency with Microsoft Office applications.

Responsibilities

• Support colleagues in identifying opportunities to strengthen and grow client relationships through planning, mapping, feedback, analysis and campaigns.
• Assist client teams in pursuing business development opportunities with proposals and client plans.
• Support client listening programmes and translate feedback into actions.
• Act as the primary contact for the PMR programme and maximise opportunities from client feedback.
• Promote use of client development technologies, CRM and engagement tools through training and communications.
• Analyse client and prospect data, producing dashboards, reports and presentations with insights.

Skills

Client development

Stakeholder management

Organisational skills

Analytical skills

Written and verbal communication

MS Office

Tools

CRM systems

Job description

Department: Business Services - Clients and Markets

Location: Newcastle

Description

At DAC Beachcroft (DACB), we help clients navigate complex challenges across a wide range of sectors through exceptional legal advice, commercial insight and trusted partnerships. As part of our continued focus on client excellence and sustainable growth, we are looking for a Client Development Executive to join our Clients & Markets team.

This newly created role offers an exciting opportunity to play a key part in strengthening client relationships, enhancing client listening programmes and helping drive best practice across the firm. Working closely with colleagues across the business, you will support initiatives that deliver meaningful client insight, identify growth opportunities and contribute to the firm's client development strategy.

The role can be based in any DAC Beachcroft office location, including Bristol, Leeds or Manchester, and we welcome applications from candidates seeking flexible working arrangements.

Why Join DAC Beachcroft?

DAC Beachcroft is a leading international law firm with a strong reputation for delivering outstanding client service. Our collaborative culture, commitment to innovation and investment in our people create an environment where talented professionals can develop their careers and make a tangible impact.

This role sits at the heart of our client growth agenda, providing exposure to senior stakeholders, strategic client initiatives and firmwide business development programmes.

Key Responsibilities

• Support colleagues in identifying opportunities to strengthen and grow client relationships through client planning, relationship mapping, client feedback programmes, gap analysis, marketing campaigns and client intelligence activities.
• Assist client teams in capitalising on business development opportunities by supporting proposals, capability statements, client plans and client commitment documents.
• Support the delivery, growth and evaluation of the firm's client listening programmes, helping ensure feedback is translated into meaningful actions and improvements.
• Act as the primary contact for DACB's Post Matter Review (PMR) programme, helping maximise opportunities identified through client feedback and contributing to continuous improvement of the process.
• Promote and encourage effective use of client development technologies and tools, including client listening platforms, CRM systems and engagement tools, through training, communications and stakeholder engagement.
• Analyse client and prospect data, producing dashboards, reports and presentations that provide actionable insights and recommendations for client teams and business leaders.

Skills, Knowledge and Expertise

Essential

• Previous experience within a business development, client development or client listening role.
• Strong stakeholder management and relationship-building skills.
• Excellent organisational skills with the ability to manage multiple priorities and deadlines.
• Strong analytical skills, including the ability to interpret data and communicate insights effectively.
• High levels of accuracy and attention to detail.
• Strong written and verbal communication skills.
• Proficiency across Microsoft Office applications, including Word, PowerPoint, Excel and Teams.

Desirable

• Experience within a legal or wider professional services environment.
• Experience using CRM systems and business development technologies.
• Knowledge of client feedback and client listening methodologies.
• Experience creating reports, presentations and data-driven recommendations.

What You'll Bring

You will be a proactive and resourceful individual who enjoys working collaboratively while also taking ownership of your own workload. Comfortable engaging with stakeholders at all levels, you will combine strong commercial awareness with a genuine interest in understanding clients and helping teams deliver exceptional service.

Additional Information

As a Disability Confident Scheme employer, we're committed to providing an inclusive and accessible recruitment process.

If you need any reasonable adjustments at any stage (including the application, assessment or interview process), please contact [e-mail] in confidence with the vacancy reference in the subject line, and we'll be happy to help.

• We are happy to talk flexible working with our Flex Forward scheme. We would encourage you to talk to us about our approach to flexible working during the hiring process if you would like to explore this further.