Client Desk Support Specialist

Likewize; Crewe; On-site; GBP 24,000 - 32,000; Full time

Job summary

Likewize is seeking two Client Desk Support team members in Crewe to assist Account Managers with client-related tasks and administrative duties. You will help prepare client reports, handle inquiries, and maintain strong client relationships while supporting onboarding and ongoing service delivery.

The role emphasizes collaboration with internal teams, attention to detail, and a proactive approach to customer service as part of our FCA-aligned operations.

Qualifications

• Degree in any field (Business, Communications or similar) or relevant working experience.
• Strong written and verbal communication to build and maintain client relationships.
• Excellent organizational skills to manage multiple tasks and deadlines.
• Ability to work collaboratively with Account Managers and internal teams.
• Customer-focused mindset with proactive problem-solving.

Responsibilities

• Support Account Managers in managing client accounts and daily operations.
• Prepare client reports, presentations and materials for meetings.
• Handle client inquiries and escalate issues as needed.
• Track and manage client projects to meet timelines and expectations.
• Assist onboarding of new clients and ensure processes are followed.
• Maintain accurate client records in the CRM system.

Skills

Strong communication

Organizational skills

Teamwork

Customer-focused

Problem-solving

Education

Degree in any field

Job description

Likewize is seeking two Client Desk Support team members in Crewe to assist Account Managers with client-related tasks and administrative duties. You will help prepare client reports, handle inquiries, and maintain strong client relationships while supporting onboarding and ongoing service delivery.

The role emphasizes collaboration with internal teams, attention to detail, and a proactive approach to customer service as part of our FCA-aligned operations.