Client Delivery Manager

Browne Jacobson; Nottingham; On-site; GBP 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a visionary Client Solutions Leader to drive the integration of technology within legal services. This role focuses on enhancing client satisfaction through innovative digital platforms and low code technology. You will lead a dynamic team, manage stakeholder expectations, and ensure effective project management while collaborating closely with clients and legal teams. If you are passionate about leveraging technology to streamline operations and improve client experiences, this opportunity is perfect for you.

Qualifications

• Experience in leading client-focused technology initiatives.
• Strong understanding of low code platforms and legal services.

Responsibilities

• Lead the Client Solutions team to enhance client satisfaction.
• Act as Scrum Master and manage project delivery effectively.
• Foster innovation in Legal Engineering and technology projects.

Skills

Project Management

Scrum Master

Stakeholder Management

Legal Engineering

Low Code Technology

Data Analytics

Tools

Thomson Reuters HighQ

Microsoft Power Platform

Smartsheets

Job description

Job Opportunity: Client Solutions Leader

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Are you passionate about integrating technology with legal services to enhance client satisfaction and streamline operations? We are looking for a dynamic and visionary leader to spearhead our Client Solutions team, focusing on delivering cutting-edge, accessible digital platforms and services using low code technology.

Key Responsibilities:

1. Collaborate closely with clients and our legal teams to deeply understand their needs and business objectives.
2. Act as the Scrum Master for the Client Solutions delivery pipeline, ensuring efficient and effective project management.
3. Manage stakeholder expectations diligently and keep all parties informed of progress.
4. Prioritise and manage the workflow in the Client Solutions backlog to adapt to changing client needs.
5. Lead and develop our Legal Engineering team, fostering a culture of innovation and continuous improvement.
6. Oversee the management of Client Solutions low code platforms, including Thomson Reuters HighQ, Microsoft Power Platform, and Smartsheets.
7. Engage in matrixed management of cross-functional teams from IT for projects requiring specialized skills like data analytics and application development.
8. Collaborate across IT and Knowledge Management to drive technology and innovation projects forward.
9. Work in tandem with the Head of Client Solutions to deliver on the broader strategy, focusing on client success and product development.

Note: The job description provides a comprehensive overview of the role's responsibilities. Please ensure your application highlights relevant experience and skills aligned with these duties.