Client Delivery Manager

PEXA Group; Leeds; On-site; GBP 70,000 - 80,000; Full time

Job summary

PEXA Group is seeking an experienced Client Delivery Manager to enhance the transformation of property transactions in the UK. The role involves managing internal and external delivery programmes, ensuring stakeholder alignment, and improving customer implementation strategies. You will work in an innovative environment focusing on customer success and operational efficiency.

Qualifications

• 10+ years in Implementation Management or Delivery Management roles.
• 5+ years in customer-facing roles.
• Experience managing delivery of complex programmes.

Responsibilities

• Coordinate internal release planning and manage delivery programmes.
• Support customer implementation programmes across work streams.
• Develop governance for customer onboarding processes.

Skills

Programme governance

Stakeholder management

Agile methodologies

Waterfall methodologies

Customer implementation

Job description

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

Hi, we're PEXA!

We know you'll Google us before applying, so let's keep this brief. PEXA revolutionised the way that property is settled in Australia, turning a paper-based process into a digital one. Our solution is a world-first, with over 500 people across Australia and an expanding international team, we're helping 20,000+ families into their homes each week.

We're passionate about solving problems for our customers - always striving to set the standard for how property is bought and sold. Being awarded as one of the best places to work in Australia is a recognition of our culture and commitment to innovation, customers and our community.

We're growing fast, and that is where you come in.

We believe our success in Australia is worth sharing and that our proven technology will advance how the UK buys and sells homes.

Establishing ourselves within the UK in late 2020, we are committed to collaborating with lawyers, conveyancers, lenders, government and the property industry, to set the new standard for both remortgages and buying and selling property.

Why become a PEXArian?

Great question! Being a PEXArian is so much more than just a job. We're a passionate, motivated and unashamedly enthusiastic bunch at PEXA - we love what we do and we're proud to admit it! Creating brilliant experiences for our members and their clients wouldn't be possible without ensuring we deliver an exceptional employee experience.

Here's a snapshot of what your life at PEXA could look like:

Your growth:

We encourage you to hit your personal and professional learning and development goals with our tailored programs and tools.

Your wellness:

We care about your holistic wellbeing.

Your work/life blend:

We know that work is just one aspect of your life - we want to help you create your ideal work/life blend, rather than squeezing in life around work.

Role Summary (A day in the life)

As an experienced client delivery manager, you will play a pivotal role in the success of the PEXA business as we progress on our journey to transform the way that property in the UK is transacted.

You will bring a deep understanding of programme governance and stakeholder management to effectively coordinate a wide range of activities across both internal and external programmes. Working closely with key stakeholders across PEXA, our lenders, our law firms and our partners, you will:

• Coordinate internal release planning with both UK and international colleagues, ensuring all pre-release and release activities within the UK are effectively managed and communicated.
• Create and manage plans for a variety of internal delivery programmes, ensuring key stakeholders remain aligned at all times.
• Support customer implementation programmes across all work streams (inc. commercial, implementation and onboarding), helping to schedule and/or facilitate sessions as well as proactively tracking actions.
• Interface with a variety of external stakeholders across lenders, conveyancers and other third-party partners, acting as the primary interface for all programme governance.
• Continue to support the development of the methodology and governance behind our customer onboarding processes, with a focus on designing for scale.
• Create overarching delivery plans to support upward reporting and facilitate effective resource planning.

Throughout all activities, you will continue to act as the bridge between other stakeholders to ensure that everyone remains aligned and to ultimately optimise the ongoing customer experience in partnering with PEXA.

As the business grows, you will also have the opportunity to help influence the strategy around expanding our internal and customer delivery management functions.

Key Accountabilities

• Manage the delivery framework for ongoing product releases (inc. forums, meeting cadence etc).
• Support ad hoc delivery programmes for key activities across the UK delivery function.
• Create and maintain bespoke implementation plans for customers across initial onboarding/go live and future upgrades.
• Design and implement tailored implementation strategies depending on the size and type of customer.
• Develop the framework for continuous improvement to the customer implementation plans.
• Communicate with customers regarding progress, plan updates and any exceptions to progress.
• Create the overarching governance structure to track all internal and external work streams (inc. RAIDs & RACI).

Experience

• 10+ years in Implementation Management or Delivery Management roles.
• 5+ years in customer facing roles.
• Demonstrable experience in managing delivery of complex and/or multiple concurrent programmes (internally and externally) via Agile or Waterfall methodologies.
• Experience in the FinTech industry preferable.
• Very strong experience across full lifecycle of a product including product delivery, customer implementation and product support.
• Experience working with international teams across multiple time zones preferable.

£70,000 - £80,000 a year.

Sounds like you?

We at PEXA are ready so if this role sounds like you apply today.

GDPR Compliance

Digital Completion UK Limited (trading name "PEXA"), Optima Legal Services Limited (trading name "Optima Legal") and Smoove Limited (a holding company which comprises of the following wholly owned trading Subsidiary companies: United Legal Services Limited, United Home Services Limited, Legal-Eye Limited, and Amity Law Limited) are all owned directly by DigCom UK Holdings Limited, which is a wholly owned Subsidiary of PEXA Group Limited in Australia (ACN 140 677 792; ASX: PXA) (referred to collectively as "PEXA Group").

When we process your applicant personal data for recruitment purposes, we do so as a controller. If as part of the recruitment process, we share your personal data with another company within the PEXA Group, that company may process your personal data as either an independent controller or, in certain circumstances, a joint controller. By applying for this role, you consent to us processing your personal data in accordance with the UK General Data Protection Regulation ("UK GDPR") and the Data Protection Act 2018, and further information can be found in our privacy notice https://pexa.co.uk/applicant-policy/.