Client Delivery Advocate - Analyst

iCapital; City of Edinburgh; Hybrid; GBP 35,000 - 55,000; Full time

Job summary

Join a forward-thinking company as a Client Delivery Advocate Analyst, where finance meets technology. This dynamic role involves working closely with clients to ensure accurate financial reporting and data aggregation. You'll thrive in a fast-paced environment, leveraging your analytical skills to resolve issues and enhance client relationships. With a focus on collaboration, you'll play a key role in maintaining software applications and supporting innovative projects. If you're detail-oriented and passionate about delivering high-quality results, this is the perfect opportunity to make an impact in a rapidly evolving industry.

Qualifications

• Bachelor's degree in finance, computer science, or related field required.
• Strong MS Excel and PowerPoint skills with attention to detail.

Responsibilities

• Analyze and explain portfolio performance results.
• Develop and strengthen client relationships through onboarding and support.
• Conduct account level reconciliation and resolve discrepancies.

Skills

Customer Relations

Data Analysis

MS Excel

Problem Solving

Attention to Detail

Time Management

Programming Knowledge

Education

Bachelor's Degree in Finance

Bachelor's Degree in Computer Science

Bachelor's Degree in Data Science

Tools

Photoshop

HTML

Job description

iCapital is powering the world’s alternative investment marketplace. Our financial technology platform has transformed how advisors, wealth management firms, asset managers, and banks evaluate and recommend bespoke public and private market strategies for their high-net-worth clients. iCapital services approximately $209 billion in global client assets invested in 1,690 funds, as of November 2024.

iCapital has been named to the Forbes Fintech 50 for seven consecutive years (2018-2024); a three-time selection by Forbes to its list of Best Startup Employers (2021-2023); and a four-time winner of MMI/Barron’s Solutions Provider award (See link below).

About the Role

iCapital is seeking a Client Delivery Advocate Analyst to join the Data Solutions team. This individual must be comfortable working in a dynamic, performance-driven, fast-paced environment, and is committed to delivering a high-quality, accurate product on a time-sensitive basis. Daily activities will be diverse, from setting up and maintaining software applications, to assisting clients with issues, special projects, sales calls, and helping with all the non-related tasks associated with building an innovative company. The role is a mix of finance and technology.

Responsibilities

• Financial Reporting and Data Aggregation tools.
• Analyze and explain portfolio performance results.
• Conduct account level reconciliation, including research and resolution of all breaks, cancels, and corrects.
• Analyze private equity and hedge fund statements for input into system.
• Consolidate data from multiple sources and custodians.
• Provide accurate and timely statements and data entry.
• Generate reports as needed.
• Work with clients and partners to resolve data issues.
• Develop and strengthen client relationships via client on-boarding, client account setup, training, day-to-day support and issue management.
• Maintain software maintenance, system setup and configuration which includes new client setup, new financial account and asset set-up and classification. This assists in data feed management, creating custom reports based on client-specific needs, liaise with the vendor partners for enhancements, and system data issues.
• Work with the team to prioritize individual and communal work to ensure all projects are completed on time and to detailed specifications.
• Establish operational effectiveness through the development, adoption of policies, procedures, and controls.

Qualifications

• Bachelor's degree with a concentration in finance, computer science, statistics, mathematics, data science, or a similar field
• Excellent customer relations skills
• Foster and maintain effective relationships
• Proactively assess and act upon client and company needs
• Well-organized and self-motivated with the ability to prioritize tasks and meet deadlines
• Highly attentive to detail and accuracy while maintaining an organized approach to duties and responsibilities
• Comfortable with technology, software tools and applications and able to learn new software quickly; Strong MS Excel and PowerPoint skills, basic knowledge of database concepts, and any type of programming and a working knowledge of Photoshop, HTML design, or similar tools
• Knowledge of liquid investments such as Equities, Bonds, ETFs, Mutual Funds, SMA/UMA, alternative investments, performance reporting calculations and methodologies, portfolio management and rebalancing, as well as how RIA investment advisors ’work
• Critical thinker that possesses strong-problem-solving skills and can summarize information clearly and concisely, both written and verbally
• Devotion to collaboration and ability to thrive in a team environment while working independently

We believe the best ideas and innovation happen when we are together. Employees in this role will work in the office 4 days a week with the flexibility to work remotely 1 day.

iCapital is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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