Client Data Services Associate

Schneider Electric Norge AS; Manchester; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

Schneider Electric is seeking a self-driven Client Data Services Associate to provide support to the Sustainability Business clients. This hybrid role based in Manchester involves overseeing data operations, delivering exceptional customer service, and collaborating with both internal and external stakeholders to enhance data service delivery. The ideal candidate will have experience in a customer-facing environment and strong analytical capabilities.

Benefits

Competitive salary & Bonus Scheme

28 Days Annual Leave + Public Holidays

Employee Share Ownership Programme

Various Health & Wellbeing Support Options

Learning Portal

Qualifications

• Experience in a customer service or customer-facing environment.
• Strong communication skills, both verbal and written.
• Ability to manage multiple priorities effectively.

Responsibilities

• Deliver data activities to maximize client’s data operations efficiency.
• Serve as a customer service interface between Global Data Operations and the client.
• Manage stakeholder communication throughout the data service delivery.

Skills

Analytical skills

Problem-solving skills

Customer service skills

Communication skills

Time management

Tools

Microsoft Office

Job description

Your mission

We are looking for a self-driven, passionate Client Data Services Associate to provide support and assistance to Schneider Electric Sustainability Business clients.

Our Sustainability Business offers solutions to key challenges facing customers with respect to managing and optimizing their energy and utility data. The Data Experience Team has been developed to deliver a more digital and comprehensive data service to our customers. The Client Data Experience Associate is a client-facing position providing oversight for many of the Data Operations processes.

This hybrid role will be based from our Manchester office, and we offer a competitive remuneration and flexible benefits package, plus excellent development opportunities in an engaging work environment.

Key Responsibilities

The main responsibilities include:

• Delivery of data activities with a view to maximizing success and efficiency of the client’s data operations services
• Customer Service interface between the Global Data Operations team and the Client
• Liaison with internal and external stakeholders throughout both the implementation and the ongoing delivery of the various data service deliveries, including receiving and responding to enquiries in a professional and timely manner
• Partner with the Client Management team on customer data issues and support to resolution
• Preparing and providing accurate service delivery updates to all stakeholders through a variety of mechanisms, including regular presentations or telephone updates
• Ongoing process and service reviews to promote delivery optimization

The ideal candidate will have experience of working within a customer-service or customer-facing environment. They will have strong, professional communication skills and be motivated by working in a mission-led business.

Expertise across the following areas and a willingness to learn others is required:

• Strong analytical and problem-solving skills
• Have a passion for process improvement
• Strong initiative and ability to work in a fast paced, changing environment
• Strong desire to research problems and issues with ability to follow-through to resolution
• Ability to effectively multi-task and manage priorities
• Proficient computer experience in Microsoft Office Products (Outlook, Word, Excel & Power Point)
• Excellent communication skills in English – verbal and written
• A confident telephone manner is a core requirement
• Understand Energy industry terminology and standards (preferred)

At Schneider Electric, Diversity & Inclusion is at the heart of our organisation, it's an integral part of our history, culture, and identity. We recognise that embracing diversity unlocks innovation and creativity and fosters collaboration. We want our employees to reflect the diversity of our communities and the customers we serve. As a result, our teams are stronger to drive the company's future.

“We are proudly participating in the Disability Confident Program offering support to people in the workplace who consider themselves living with a disability.”

What we offer you:

Competitive salary & Bonus Scheme, 28 Days Annual Leave + Public Holidays, Holiday Buy & Sell programme, Pension Scheme, Employee Share Ownership Programme, Various Health & Wellbeing Support Options, Gym Flex, Open Talent Market (internal mobility opportunities + access to mentors & projects globally), Shopping & Dining Discounts, Learning Portal and much more.

Apply now:

Please submit an online application to be considered for any position with us. You know about us, so let us learn about you! Apply today.

#LI-VM5

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric – apply today!

€36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World’s most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.