Client & Customer Service Associates

Dimensions (UK) Ltd.; Tadworth; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading customer service provider in Tadworth is seeking motivated individuals for customer service roles. These positions offer ongoing training and career development within a supportive environment. Applicants should possess excellent organisational skills and a willingness to learn, as well as the ability to communicate effectively. The role involves addressing customer inquiries, resolving issues, and providing product information. A comprehensive benefits package is included with the position.

Benefits

Bonus potential

Non-contributory pension

Free parking

Professional study support

Ongoing training

Qualifications

• Ambitious and motivated individual with a willingness to learn.
• Experience in a corporate customer service environment is beneficial.
• Proven ability to respond to and resolve customer inquiries.

Responsibilities

• Respond to and resolve incoming queries from customers and Financial Advisers.
• Provide updates on accounts and products.
• Assist in problem-solving for customer inquiries.

Skills

Excellent organisational skills

Ability to listen and communicate

Motivated and ambitious

Job description

Due to an increase in business activity, they are now looking to further expand their Customer Service teams within their Surrey based offices. These are very much career progressive roles, offering ongoing training and where you continue to develop your skills, knowledge and experience.

This division plays a large part in first line customer care, where the teams are responsible for all levels of customer services by responding to and resolving incoming queries from both direct customers and Financial Advisers.

With ongoing training, you will be fully responsible for responding to all level of incoming enquiries predominantly around investment funds and pensions (product training supplied). This can include resolving all levels queries, providing updates on accounts and products and online based information, as well as problem solving and providing additional information on other products, funds and services offered etc.

Whether your experience has been gained within a corporate customer services environment, these roles have specifically been created in order to offer ongoing training and long-term career development, where you will be provided with all the tools and information to learn and progress within either this specific division and/or the wider business, including more bespoke/specialist areas.

In order to be considered, it is essential that you are ambitious, motivated and willing to learn, coupled with excellent organisational skills and the proven ability in being able to listen, understand and communicate at all levels.

Offering an excellent remuneration and benefits package that includes bonus potential, a non-contributory pension, free parking, professional study support, ongoing training and true career development, a full and more detailed job description is available on application.