Client Coordinator

Matthews International; South Witham; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading graphics manufacturing company is looking for a Client Coordinator in South Witham. The role involves meeting clients, developing training materials, and maintaining client portals. Candidates should have a Bachelor’s degree in a relevant field and strong communication and IT skills. This position can be worked on a hybrid basis, offering flexibility.

Qualifications

• Bachelor’s Degree in a relevant field or equivalent experience.
• Strong proficiency in MS Office and IT applications.
• Ability to develop collaborative relationships.

Responsibilities

• Facilitates meetings with new and existing clients.
• Develops training materials for clients.
• Generates reports and supports client portal maintenance.
• Implements internal projects and additional duties.

Skills

Communication skills

IT skills

Attention to detail

Analytical skills

Project management skills

Education

Bachelor’s Degree in Business Administration, Marketing or related field

Tools

MS Office Suite

CRM applications

Job description

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We are recruiting for a Client Coordinator to join our team in Witham. This role can be worked on a hybrid basis.

Working with some of the UK's leading brands you will be responsible for various duties which will enable packaging artwork projects to be delivered accurately and on time.

Good communication, IT skills as well as an attention to detail are all good skills for this role.

JOB RESPONSIBILITIES

Facilitates new client kick-off meetings and existing client meetings.
Develops and documents functional requirements for new clients.
Develops training materials for new and existing clients.
Analyzes any new or revised client requirements to ensure accuracy.
Makes decisions regarding the resolution of eligibility, accumulator and claims extract file issues. Makes decisions regarding the resolution of member issues and non-escalated client issues. Facilitates the process for new benefit changes on behalf of client and provides direction on how those changes need to be implemented.

Builds, supports and maintains client portal and CRM application.
Prepares for and participates in open enrollment meetings for new and existing clients. Generates reports for clients.
Implements internal department and corporate projects.
Additional duties as assigned.

QUALIFICATIONS / REQUIREMENTS

• Bachelor’s Degree in Business Administration, Marketing or related field
• Or previous project coordination within a graphics manufacturing environment experience; or equivalent combination of education and experience
• Occasional travel either locally, nationally, and/or internationally may be required.
• High degree of proficiency MS Office Suite, Outlook & Internet applications.
• Strong analytical, prioritizing, interpersonal, problem-solving, presentation, budgeting, project management (from conception to completion), & planning skills.
• Strong verbal and written communication skills (including analysis, interpretation, & reasoning).
• Solid understanding and application of mathematical concepts.
• Ability to develop and maintain collaborative relationships with peers and colleagues across the organization, as well as, internal and external clients.
• Ability to work well autonomously and within a team in a fast-paced and deadline-oriented environment.
• Ability to work with and influence peers and senior management.
• Self-motivated with critical attention to detail, deadlines and reporting.
• Ability to work overtime as necessary
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