Client Coordinator

Matthews International; Salford; On-site; GBP 40,000 - 60,000; Full time

Job description

SGK is a global packaging and brand experience company. From idea to implementation, we deliver packaging solutions and brand experiences that give brands the freedom to speak louder, scale faster and grow stronger. We simplify marketing and amplify brands to deliver value. SGK is a Matthews International company.

The Client Coordinator position is responsible for ensuring all client services duties are provided in a quality manner, maintaining the highest level of professionalism and accuracy at all times. The Client Coordinator will also follow through to ensure that satisfactory resolution is accomplished when resolving and problem-solving client issues as they are received.

JOB RESPONSIBILITIES

• Facilitates new client kick-off meetings and existing client meetings.
• Develops and documents functional requirements for new clients.
• Develops training materials for new and existing clients.
• Analyzes any new or revised client requirements to ensure accuracy.
• Makes decisions regarding the resolution of eligibility, accumulator and claims extract file issues.
• Makes decisions regarding the resolution of member issues and non-escalated client issues.
• Facilitates the process for new benefit changes on behalf of client and provides direction on how those changes need to be implemented.
• Builds, supports and maintains client portal and CRM application.
• Prepares for and participates in open enrollment meetings for new and existing clients.
• Generates reports for clients.
• Implements internal department and corporate projects.
• Additional duties as assigned.

QUALIFICATIONS / REQUIREMENTS

• Occasional travel either locally, nationally, and/or internationally may be required.
• High degree of proficiency MS Office Suite, Outlook & Internet applications.
• Strong analytical, prioritizing, interpersonal, problem-solving, presentation, budgeting, project management (from conception to completion), & planning skills.
• Strong verbal and written communication skills (including analysis, interpretation, & reasoning).
• Solid understanding and application of mathematical concepts.
• Ability to develop and maintain collaborative relationships with peers and colleagues across the organization, as well as, internal and external clients.
• Ability to work well autonomously and within a team in a fast-paced and deadline-oriented environment.
• Ability to work with and influence peers and senior management.
• Self-motivated with critical attention to detail, deadlines and reporting.
• Ability to work overtime as necessary.

PHYSICAL ASPECTS / WORK ENVIRONMENT

• Regularly required to stand; walk; sit; and talk, hear and see.
• Regularly/Occasionally lift and/or move up to 10 pounds.
• Reasonable accommodations may be made to enable individuals to perform the essential functions.

At Matthews International, what makes us different is what makes us great. We are proud to be an equal opportunity workplace. All employment is decided on the basis of qualifications, merit, and business need.