Client Coordinator

Sureserve; Horsham; On-site; GBP 26,000 - 28,000; Full time

Job summary

A leading compliance service provider seeks a Client Coordinator to manage client communications, oversee project details, and maintain service quality in a hybrid working environment. The candidate should be proactive and detail-oriented with excellent communication abilities. This role offers a salary between £26,000 and £27,150 and various employee benefits including career progression and a commitment to training.

Benefits

25 days holiday plus 8 statutory holidays

Career progression opportunities

Ongoing Mentoring

Employee Assistance Program

Qualifications

• Proactive, self-starter with attention to detail.
• Ability to manage own workload and work independently.
• Exceptional communication skills with confidence to interact with all levels.

Responsibilities

• Manage client case load and daily communication with clients and engineers.
• Monitor resident satisfaction and produce monthly KPI reports.
• Handle queries and ensure all processes are followed efficiently.

Skills

Communication skills

Attention to detail

Time management

Tools

Word

PowerPoint

Excel

Job description

Company Overview:

Sureserve Compliance Fire Ltd., part of the Sureserve Group, is a specialist in Life Safety compliance services. Through design, installation, maintenance and monitoring of fire safety and electrical systems, we deliver fire and electrical compliance and testing services. This covers a comprehensive range of physical infrastructure and safety considerations required for a building to meet regulatory requirements. As a leading fire and electrical compliance service provider to the public sector, our success relies upon a market-leading, engaged, and highly skilled team, for which we are always seeking skilled and self-motivated individuals to join us.

Role Overview:

The Client Coordinator will have responsibility for managing their own client caseload, liaising with the customer, client and engineers daily, to ensure work is being carried out in in accordance with the contract requirement.

Responsibilities:

• Receive and respond to telephone/email queries from clients, residents, engineers & colleagues
• Liaise and cooperate with the team to ensure all processes and procedures are followed
• Monitor and update resident satisfaction, complaint and defect KPI spreadsheets
• Produce monthly customer KPI reports
• A sound understanding of the works being carried out and be able to translate this simply and effectively, when talking to internal and external customers
• Prepare/raise material orders/requisitions as required to meet the programme
• Input and maintain data on the management system
• Provide feedback/comments on failures or requirements
• General admin related tasks
  
  

Skills & experience:

• Proactive, self-starter with an eye for detail
• Able to manage own workload, work independently while adhering to strict regulations and deadlines
• Exceptional communication skills, confident to communicate with colleagues & clients at all levels
• Ability to work in a high-pressure environment whilst ensuring self-care
• Good administration and I.T. skills (Word, PowerPoint, Excel)
  
  

Working Environment:

• You will be one of 10 Client Coordinators with ownership of your own Client caseload. This is a hybrid role, when you are fully trained there will be opportunity to work off-site.
  
  

Benefits:

• Salary £26,000 to £27,150 per annum
• 25 days holiday (plus 8 statutory holidays)
• A day off for your Birthday
• Hybrid working
• Career progression opportunities
• Ongoing Mentoring and ‘career / performance coaching’
• Commitment to training and development
• Structured induction/training program
• Employee Assistance Program
• Bike 2 Work & Employee savings schemes
  
  

Sureserve is committed to creating a diverse and inclusive workplace. We celebrate individual differences and believe that they contribute to our collective success. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Eligibility to work in the UK is required, and candidates may undergo background checks before starting employment.