Client Contract Manager

NatWest Group; London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading financial services provider in London is seeking a Client Contract Manager to enhance client experiences and drive commercial success. You will lead the contracting process for client deals, ensure compliance with governance frameworks, and collaborate closely with various internal teams. The ideal candidate will have proven experience in commercial roles with strong negotiation skills and an understanding of SaaS contracts. This role is crucial to optimizing client contracting processes and improving overall efficiency.

Qualifications

• Proven experience in commercial, legal and/or procurement roles.
• Strong understanding of SaaS and service contract development.
• Strong project management and stakeholder engagement skills.

Responsibilities

• Lead the end-to-end contracting process for standardised client deals.
• Support on larger, complex, multi-product client agreements.
• Ensure all contracts comply with internal governance frameworks.

Skills

Contract negotiation

Contract development

Stakeholder engagement

Project management

Attention to detail

Job description

Join us as a Client Contract Manager

You will play a pivotal role in delivering exceptional client experiences and driving commercial success. Sitting within the Commercial function, you’ll work closely with the Head of Commercial Partnerships and cross-functional teams across the business to lead on client contracting and contracting frameworks.

What you'll do

• Client Contracting: Lead the end-to-end contracting process for standardised client deals, from term sheet development to final contract execution and in-life contract support.
• Complex Deals Support: Support the Head of Commercial Partnerships on larger, multi-product and cross-functional client agreements.
• Contract Framework Development: Assist in building scalable and modular contract frameworks that support a wide variety of products and client sizes.
• Governance & Compliance: Ensure all client and third-party contracts comply with internal governance frameworks and legal standards.
• 3rd Party Contracting: Support the Partnerships team with third-party contracting needs, including supplier or partner agreements.
• Process Improvement: Continuously assess and optimise the client contracting process to improve speed, agility, and accuracy across the commercial lifecycle.
• Cross-functional Collaboration: work closely with Product, Delivery, Legal, and other internal stakeholders to ensure alignment on product offerings, delivery scope, and contract terms.
• Strategic Synergies: Identify and unlock synergies across the broader partnerships and commercial ecosystem to drive operational efficiency.

The skills you'll need

• Proven experience in commercial, legal and / or procurement roles with a strong understanding of SaaS and Service contract development
• Excellent attention to detail and understanding of contractual risk, terms, and complex commercial structures.
• Strong negotiator with experience managing client contracts or partnerships, ideally in a Fintech, scaling or product-driven business.
• Strong project management and stakeholder engagement skills. Highly collaborative, solutions-oriented, and commercially astute.
• Comfortable working in ambiguity and building processes from scratch.
• Confident communicator with the ability to influence and align multiple stakeholders and clients

It would be beneficial if you also had:

• A strong understanding of financial services and applicable regulatory landscape i.e. 3rd party outsourcing, Consumer Duty
• Procurement qualification i.e. CIPs or equivalent experience