Client Consultant - Menswear Designer - 37.5 hours (Birmingham)

TN United Kingdom; Birmingham; On-site; GBP 25,000 - 35,000; Full time

Job summary

Ein etabliertes Unternehmen sucht einen Client Consultant, der leidenschaftlich daran interessiert ist, außergewöhnliche Erlebnisse für Kunden zu schaffen. In dieser Rolle sind Sie dafür verantwortlich, Kundenbeziehungen aufzubauen, Bedürfnisse zu erkennen und durch exzellenten Service zu überzeugen. Sie werden Teil eines dynamischen Teams, das sich auf den Verkauf und die Präsentation von Produkten konzentriert und dabei stets die neuesten Trends im Auge behält. Wenn Sie gerne mit Menschen arbeiten und eine Karriere im Einzelhandel anstreben, könnte dies die perfekte Gelegenheit für Sie sein.

Qualifications

• Exzellente Kommunikationsfähigkeiten zur Anpassung an Kundenbedürfnisse.
• Erfahrung im Verkauf und Kundenservice als persönlicher Concierge.

Responsibilities

• Aufbau von Beziehungen zu potenziellen Kunden und Erkennung ihrer Bedürfnisse.
• Teamarbeit zur Bereitstellung außergewöhnlicher Kundenerlebnisse.

Skills

Kommunikationsfähigkeiten

Verkaufskompetenz

Produktkenntnis

Beziehungsaufbau

Technikaffinität

Tools

Clienteling-Tools

Job description

Client Consultant - Menswear Designer - 37.5 hours (Birmingham)

Job Introduction

As a Client Consultant, you are an essential part of a team that delivers the extraordinary to our customers. You will be fully knowledgeable about everything at Selfridges, including the latest events and services. Your role involves creating memorable experiences by understanding customer needs, deepening relationships, and growing your client book while maintaining high retail standards.

Responsibilities

1. Create connections with potential clients and quickly assess their needs.
2. Work as part of a team focused on delivering exceptional customer experiences, including selling, replenishing stock, cashing up, organizing, hosting, and ensuring accurate data capture at POS.
3. Build and nurture a client base through personalized updates and proactive client development, focusing on driving OB brands and key products.
4. Facilitate seamless customer experiences by introducing them to other store areas and brand partners.
5. Manage customer feedback to improve service, sales, and retail standards.
6. Stay ahead of trends by expanding product knowledge and understanding of competitors.
7. Follow health, safety, and security procedures and actively prevent stock loss.

Qualifications and Skills

• Excellent communication skills, adaptable to customer needs, and capable of personalizing interactions.
• Expertise in sales and service, acting as a personal concierge for clients.
• Deep product knowledge and awareness of store events and services.
• Ability to build relationships across the store and collaborate effectively.
• Curiosity about clients and trends, with a proactive approach to learning.
• Tech-savvy, with proficiency in clienteling tools and omni-channel approaches.
• Flexible and responsible, willing to undertake various tasks beyond role expectations.
• Embodies company values and demonstrates trustworthiness and respect as a team member.

This role requires flexibility, including possible changes in department location, to meet business needs.