Client Consultant - Menswear, Corneliani (Made to Measure Boutique) Full-time

Selfridges; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player seeks a passionate Client Consultant for its Menswear department. This role is pivotal in creating extraordinary customer experiences and building lasting relationships. As part of a dynamic team, you will engage with clients, provide personalized service, and stay ahead of trends in a vibrant retail environment. If you have a flair for sales and a keen interest in fashion, this is an exciting opportunity to grow your career in a renowned retail setting.

Qualifications

• Excellent communication and adaptability to customer needs.
• Expertise in sales and service with a personal touch.

Responsibilities

• Create connections with potential clients and assess their needs.
• Manage customer feedback to enhance service and sales.

Skills

Communication Skills

Sales Expertise

Product Knowledge

Client Relationship Building

Tech-Savvy

Tools

Clienteling Tools

Job description

Client Consultant - Menswear, Corneliani (Made to Measure Boutique) Full-time

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Job Introduction

As a Client Consultant, you are an essential part of a team that delivers the extraordinary to our customers. You will be fully knowledgeable about the store, including the latest events and services that only Selfridges can offer. Based in your department, you will create memorable experiences by understanding customers' reasons to visit, deepening relationships, and growing your client book while maintaining high retail standards.

Responsibilities

• Create connections with potential clients in your department and quickly assess their needs.
• Work as part of a team focused on creating memorable customer experiences, including selling, replenishing stock, and managing POS data.
• Build and nurture long-term client relationships through personalized updates and proactive client development.
• Provide seamless customer experiences by connecting clients with other store departments and brand partners.
• Manage customer feedback to improve service, sales, and retail standards.
• Stay ahead of trends by expanding product and competitor knowledge, striving to be an expert in your division.
• Follow health, safety, and security procedures, actively preventing stock loss.

Qualifications and Skills

• Excellent communication skills, adaptable to customer needs, with personalized client interactions.
• Expertise in sales and service, acting as a personal concierge for clients.
• Deep product knowledge and awareness of store events and services.
• Ability to build relationships across the shop floor and across store departments.
• Curiosity about clients and trends, with a desire to expand product knowledge.
• Tech-savvy, utilizing clienteling tools and omni-channel approaches.
• Flexible, responsible, and a team-oriented mindset.

Experience

Made To Measure/Tailoring experience is preferred. Flexibility in work duties and department locations is expected.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Consulting, Sales
• Industry: Retail