Client Connectivity Services Senior Analyst | Wrexham, UK

DTCC; Wrexham; Hybrid; GBP 25,000 - 27,000; Full time

Job summary

Join a forward-thinking company as a Client Connectivity Services Senior Analyst, where you'll play a crucial role in connecting clients to innovative financial solutions. This dynamic position offers the opportunity to work on exciting projects, ensuring data transfer processes are executed accurately and efficiently. Collaborate with a supportive team while receiving investment in your professional development. Enjoy a flexible hybrid work model, comprehensive health benefits, and a commitment to your growth in a thriving workplace that values diversity and innovation.

Benefits

Comprehensive health and life insurance

Pension

Paid Time Off

Flexible/hybrid work model

Qualifications

• 2+ years of experience in client connectivity and data transfer processes.
• Bachelor's degree preferred with strong analytical and communication skills.

Responsibilities

• Gather and validate data for client connections to DTCC's network.
• Manage client expectations and resolve queries with minimal supervision.

Skills

Excellent communication skills

Customer service skills

Analytical skills

Problem-solving skills

Organizational skills

Knowledge of transfer protocols

Understanding of IT networking

Education

Bachelor's degree

Equivalent experience

Tools

FTP/S

SFTP

IBM MQ Messaging

Connect: Direct - Network Data Mover (NDM)

Linux/Unix

IBM Mainframe

Job description

Client Connectivity Services Senior Analyst

Job Description

Are you ready to make an impact at DTCC?

Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We're committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.

Pay and Benefits:

• Salary range £25000-£27000 per annum with bonus
• Comprehensive health and life insurance and well-being benefits
• Pension
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
• DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (Onsite Tuesdays, Wednesdays and a third day of your choosing)

The impact you will have in this role:

The Client Connectivity Services Senior Analyst works in DTCC's Client Connectivity Services team, which is responsible for connecting clients to DTCC to automate the data transfer process via a defined list of transfer protocols and network options, configure data delivery for the selected DTCC products and ensuring data is delivered in full accurately and timely. You will execute routine and complex tasks and will be expected to deliver excellent client experience throughout the client lifecycle.

Your Primary Responsibilities:

• Gathers and validates required data obtained from clients to establish connection to DTCC's network and supports any lifecycle changes.
• Works with internal teams to implement relevant network and authentication configurations.
• Performs data delivery configurations and verifications with strict adherence to procedures.
• Navigates internal stakeholders to resolve client queries with little or no supervision.
• Manages client expectations, in accordance with defined turnaround times.

Qualifications:

• Bachelor's degree preferred or equivalent experience.
• Minimum of 2 years of related experience.

Talents Needed For Success:

• Excellent communication skills (oral and written) and customer service skills.
• Strong analytical and problem-solving skills.
• Well organized, ability to prioritize, meet deadlines, identify process risks and "red flags".
• Knowledge of transfer protocols including FTP/S, SFTP, IBM MQ Messaging, Connect: Direct - Network Data Mover (NDM) and computing systems including Linux/Unix and IBM Mainframe.
• Good understanding of IT networking.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

About Us:

DTCC safeguards the financial markets and helps them run efficiently, in times of prosperity and crisis. We are uniquely positioned at the center of global trading activity, processing over 100 million financial transactions every day, pioneering industry-wide, post-trade solutions and maintaining multiple data and operating centers worldwide. From where we stand, we can anticipate the industry's needs and we're working to continually improve the world's most resilient, secure and efficient market infrastructure. Our employees are driven to deliver innovative technologies that improve efficiency, lower cost and bring stability and certainty to the post-trade lifecycle.

About the Team:

Enterprise Services comprises of multiple business platforms including Client Services, Global Business Operations, Business Architecture, Data Strategy and Analytics, and Digital Services, which report into the Chief of Enterprise Services. These grouped platforms enable the business to optimize delivery for clients, generate efficiencies and resilience, and enable consistency in the business digitization strategy, processes and end-to-end best practices.