Client Connectivity Services Senior Analyst

DTCC; Wrexham; Hybrid; GBP 25,000 - 27,000; Full time

Job summary

An established industry player is seeking a Client Connectivity Services Senior Analyst to join their innovative team. In this role, you will be pivotal in connecting clients to the organization, automating data transfer processes, and ensuring timely and accurate data delivery. You will work collaboratively with internal teams and clients, demonstrating excellent communication and problem-solving skills. The company values professional development and offers a flexible hybrid work model, making it an ideal environment for growth and success. If you are ready to make a significant impact in the financial markets, this opportunity is perfect for you.

Benefits

Comprehensive health and life insurance

Pension

Paid Time Off

Flexible/hybrid work model

Qualifications

• Bachelor's degree preferred or equivalent experience.
• Minimum of 2 years of related experience required.

Responsibilities

• Gather and validate data from clients to establish connection to DTCC’s network.
• Manage client expectations and resolve queries with minimal supervision.
• Perform data delivery configurations with strict adherence to procedures.

Skills

Excellent communication skills

Customer service skills

Analytical skills

Problem-solving skills

Organizational skills

Knowledge of transfer protocols

Understanding of IT networking

Education

Bachelor's degree or equivalent experience

Tools

Linux/Unix

IBM Mainframe

FTP/S

SFTP

IBM MQ Messaging

Connect: Direct – Network Data Mover (NDM)

Job description

Are you ready to make an impact at DTCC?

Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We're committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.

Pay and Benefits:

• Salary range £25000-£27000 per annum with bonus
• Comprehensive health and life insurance and well-being benefits
• Pension
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
• DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (Onsite Tuesdays, Wednesdays and a third day of your choosing)

The impact you will have in this role:

The Client Connectivity Services Senior Analyst works in DTCC's Client Connectivity Services team, which is responsible for connecting clients to DTCC to automate the data transfer process via a defined list of transfer protocols and network options, configure data delivery for the selected DTCC products and ensuring data is delivered in full accurately and timely. You will execute routine and complex tasks and will be expected to deliver excellent client experience throughout the client lifecycle.

Your Primary Responsibilities:

• Gathers and validate required data obtained from clients to establish connection to DTCC’s network and supports any lifecycle changes
• Works with internal teams to implement relevant network and authentication configurations
• Performs data delivery configurations and verifications with strict adherence to procedures
• Navigates internal stakeholders to resolve client queries with little or no supervision
• Manages client expectations, in accordance with defined turnaround times

Qualifications:

• Bachelor's degree preferred or equivalent experience
• Minimum of 2 years of related experience

Talents Needed For Success:

• Excellent communication skills (oral and written) and customer service skills.
• Strong analytical and problem-solving skills.
• Well organized, ability to prioritize, meet deadlines, identify process risks and “red flags”
• Knowledge of transfer protocols including FTP/S, SFTP, IBM MQ Messaging, Connect: Direct – Network Data Mover (NDM) and computing systems including Linux/Unix and IBM Mainframe
• Good understanding of IT networking

We offer top class training and development for you to be an asset in our organization!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.