Client Care Specialist

Meals; United Kingdom; Hybrid; GBP 28,000 - 32,000; Full time

Job summary

A leading meal service provider is seeking a Client Care Specialist to manage client relationships and ensure exceptional service. The ideal candidate is a personable communicator with experience in customer service and a passion for quality cuisine. This role offers a competitive salary and opportunities for training in a supportive team environment. Flexibility and progression opportunities are available.

Benefits

Competitive starting salary

Flexibility in working arrangements

Cycle to work scheme

Employee Assistance Programme

Qualifications

• Experience in customer service, hospitality, or luxury client care.
• Ability to manage high-profile clients with discretion.
• A passion for food and high-quality cuisine.

Responsibilities

• Manage client inquiries with warmth and professionalism.
• Coordinate private chef events and meal prep services.
• Build relationships with high-profile clients.

Skills

Personable communication

Strong organizational skills

Client relationship management

Problem-solving abilities

Attention to detail

Job description

Meals Greater Bristol Area, United Kingdom

Direct message the job poster from Meals

Location:Predominantly remote with 1 day in central Bristol office

Are you a people person with a passion for delivering outstanding client experiences?

Do you thrive in a fast-paced environment, managing high-end clients from CEO's to professional athletes?

Does the idea of working on an innovative new concept in the food technology sector motivate you?

If so, we’d love to hear from you!

About Us

With the launch ofDineindulge (www.dineindulge.co.uk)10 years ago, the ability to enjoy a private chef experience has never been as convenient and attainable. With 28 menus to choose from, our clients have a range of dining options for all occasions. From a relaxed sharing style buffet, to a 10 course tasting menu with wine pairing; all freshly prepared and served by their own personal chef in the comfort of their own home or rental accommodation.

More recently, we proudly launchedMeals (www.meals.co.uk),an innovative and rapidly growing service that is transforming the way people experience in-home chef-prepared meals. With a focus on convenience, health, and quality, we cater to a diverse clientele, including discerning professionals and elite athletes. Our clientele has very specific nutritional and lifestyle requirements to support them personally and professionally.

Our ethos is simple:Keep it simple – Do it well – Make it better – Work together.We believe in maintaining a slick system that is easy for our clients and chefs to navigate, whilst maintaining an exceptional personal service, ensuring every dining or meals experience is effortless, memorable, and exceeds expectations.

The Role

At Meals and Dineindulge we specialise in providing exceptional private chef experiences and premium meal prep services. Our clients range from busy professionals to high-profile athletes, all expecting first-class service tailored to their needs.

As aClient Care Specialist, you will be the first point of contact for our clients, tailoring our service around their needs and requirements to make it smooth, enjoyable, and stress-free. You will also work closely with the Chef and Food Teams to ensure continual improvement of our service based on feedback from our clients and the day to day challenges you encounter.

A key aspect of the role will be onboarding and retaining clientele, building long-lasting relationships that encourage repeat bookings and strong customer loyalty. You will also have the opportunity to learn about performance nutrition as you look after professional athletes and period their nutrition around their training schedule.

Key Responsibilities:

- Manage client enquiries with warmth and professionalism, ensuring a personalised service.

- Coordinate private chef events and meal prep services, liaising with chef and logistics teams.

- Build relationships with high-profile clients, understanding their needs and preferences.

- Ensure seamless communication and follow-ups, maintaining exceptional client satisfaction.

- Handle any challenges with a proactive and solution-focused mindset.

- Oversee client communications and documentation of client details on the event management system.

- Ensure that processes are consistently followed and implement improvements as needed.

- Collaborate with senior managers across all departments to ensure a cohesive approach to client care.

- Provide feedback to the chef and food development teams to enhance product and service quality.

- Develop strategies for client retention and long-term relationship building.

What We’re Looking For:

- A personable and engaging communicator who thrives on client interaction.

- Experience working within customer service, hospitality, or luxury client care role.

- Strong organisational skills with a keen eye for detail.

- Confidence in managing high-profile clients with discretion and professionalism.

- Ability to multitask and problem-solve in a dynamic environment.

- A proactive and positive attitude with a commitment to excellence.

- Experience handling client relations interactions and resolutions.

- A logical and strategic approach to work with the ability to make informed decisions.

- A passion for food and an appreciation of high-quality cuisine.

Training & Development

We expect you to have the natural attributes and skillset required for the role, but we will provide extensive training to ensure you gain a deep understanding of our systems, business model, and processes. The focus will be on getting you up to speed quickly, enabling you to progress into a leadership role and make a meaningful impact within the company. Our unique business model requires an in-depth understanding of our systems, processes, and offerings, particularly howDineindulgeandMealsservices function for our chefs and clients.

The first3-6 monthswill focus on:

- Gaining full confidence in all internal systems and processes.

- Understanding what makes our chef services successful and unique.

- Receiving mentorship from our experts in food, client engagement and player care.

- Participating in cross-departmental training to develop a well-rounded understanding of the business.

- Playing an active role in shaping and improving the client care department as we grow.

We support individual strengths and passions, fostering team retention and progression opportunities in our fast-growing company.

What We Offer:

- A competitive starting salary of£28,000 - £32,000depending on starting experience.

- The chance to work with a high-end client base, including professional athletes.

- A supportive and collaborative team environment.

- Flexibility in working arrangements.

- Regular team treats, social events, and opportunities to trial the private chef service.

- Cycle to work scheme.

- Employee Assistance Programme.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

• Industries

  Food and Beverage Services

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