Client Care Manager - 36 hours

Integrated Care System; Birmingham; On-site; GBP 29,000 - 34,000; Full time

Job summary

A leading reproductive healthcare charity in Birmingham seeks a Client Care Manager to oversee client care from assessment to treatment. The candidate should have strong leadership and management skills, proven experience in a care environment, and the ability to motivate a team. This role offers flexible working hours and a salary of £29,346 to £33,170 annually based on experience.

Benefits

34 days annual leave

Employee benefits program

Health and wellbeing services

Qualifications

• Proven experience in a care environment.
• Experience in managing administration staff.
• Strong understanding of safeguarding vulnerable groups.

Responsibilities

• Manage the client care process from assessment to follow-up.
• Motivate staff to achieve quality standards.
• Administer consultation and treatment appointments.

Skills

Leadership Skills

Communication

Client Management

Education

English and Maths qualification (GCSE A to C or Level 2)

Counselling Skills

A level standard of education

Job description

Go back British Pregnancy Advisory Service (BPAS)

Client Care Manager - 36 hours

The closing date is 14 August 2025

Are you a skilled and compassionate leader with a passion for providing exceptional client care? Do you thrive in a dynamic and supportive work environment? If so, we have an exciting opportunity for you to make a difference!

We are looking for an experienced Client Care Manager to work on a full time basis, working 36 hours per week over Monday to Friday at our unit in Birmingham South.

You will play a pivotal role in managing the entire client care process, from assessment through to treatment and follow-up. Your primary focus will be to ensure the achievement of service standards through effective coordination of staff and financial resources.

About You:

You will have proven experience with working in a care environment, experience of managing people and carrying out an administrative function with resource management responsibilities.

This is a rewarding opportunity to contribute to a cause that empowers individuals to make informed choices about their reproductive healthcare.

Main duties of the job

• To motivate staff to ensure the achievement ofunit targets and quality standards set by the Treatment Unit Manager
• To ensure effective communication systems aremaintained within the admin department, with effective lines of communicationbetween other staff, departments, and units.
• To ensure that clients and their escorts aretreated with courtesy and respect and that they receive a high standard ofservice.
• To manage theadministration of consultation and treatment appointments, medical case notes,client comment forms and monthly case note audits as appropriate.

About us

British Pregnancy Advisory Service (BPAS) is the UK's largest independent women's reproductive healthcare charity. We work mainly on behalf of the NHS across the country providing abortion, contraception, STI testing & treatment. We specialise in evidence-based, not-for-profit care reproductive healthcare.

Working with us:

Alongside a supportive and friendly working environment, BPAS has generous benefits:

• 34 days annual leave per year
• You will have access to our employee benefits programme through BHSF which includes special health & wellbeing services & lifestyle offers for you & your family. This includes various salary sacrifice schemes, counselling services & free private GP appointments.

BPAS is committed to safeguarding & promoting the welfare of vulnerable adults, children & young people through a safer recruitment framework. This includes a thorough selection process & a number of pre-employment checks.

Job responsibilities

A full job description and salary information is attached and available for you to download and review.

Further information:

We may close this advert early if we receive a high number of applications that reflect the skills and experience required for the role. We aim to keep it open long enough to ensure a diverse and representative applicant pool, so early applications are strongly encouraged.

If you have any questions about the role, the process, or require adjustments to support your application, please don't hesitate to get in touch we're happy to help.

Salary: £29,346 - £33,170 per annum - depending on skills and experience

Hours Per Week: 36 hours

Hours of Work: Flexible over the week over Monday to Friday between the parameters of the hours below.

Monday to Friday 8am to 6pm

Location: BPAS Birmingham South -The Robert Clinic, 162 Station Rd, King's Norton, Birmingham B30 1DB

Interested so far? Don't delay, apply today!

The Small Print: All applicants must be pro-choice.

If you do not hear from us within 2 weeks of the closing date, unfortunately you will not have been shortlisted on this occasion.

References:All offers of employment are conditional based on satisfactory pre-employment checks. We require applicants to provide 3 years of employment references including information on reasons for leaving and any gaps in employment.

Person Specification

Qualifications

• English and Maths qualification either GCSE A to C or Functional Skills Level 2 or GCSE 4* or NVQ level 2
• Counselling Skills
• A level standard of education
• Counselling qualification

General

• Do you support a woman's right to choose abortion?
• Are you the family or friend of a current BPAS employee? If yes, please state the name and the nature of the relationship.
• This role is for 36 hours per week over Monday to Friday at our unit in Birmingham South. Can you commit to this working pattern?
• Please add any further information or statements, if required, to support your application.

Experience

• Experience in managing administration staff to ensure the consistent delivery of cost effective, client orientated services.
• Working within a care environment and able to take responsibility to safeguard young people and to protect vulnerable adults.
• Able to work well in a team-oriented environment with a common-sense approach to problem-solving.
• Previous experience of managing people

Skills & Knowledge

• Leadership Skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

British Pregnancy Advisory Service (BPAS)

£29,346 to £33,170 a year- Depending on skills & experience