Client Care Manager

IVC Evidensia; Macclesfield; On-site; GBP 30,000; Full time

Job summary

An established industry player is seeking a dedicated Client Care Manager to enhance the customer experience at their veterinary practice. This full-time role involves leading a team, managing client interactions, and ensuring high-quality service. The ideal candidate will have a passion for animal care and excellent communication skills. With a supportive team environment, this position offers a rewarding opportunity to make a difference in the lives of pets and their owners. Join a dynamic team and help create a positive atmosphere for both clients and staff while enjoying a range of benefits and a fulfilling career.

Benefits

6.6 Weeks annual leave

Additional annual leave for birthday

Enhanced family-friendly policies

Cycle to work scheme

Employee wellbeing initiatives

Learning and development opportunities

Pawsome Benefits - discounts and cashback

Pension scheme

Discounted staff pet care

Qualifications

• Proven experience in a customer service or managerial role.
• Strong organizational and communication skills are essential.

Responsibilities

• Oversee client care team and ensure exceptional service.
• Manage client inquiries and day-to-day operations of the practice.

Skills

Customer Service

Team Management

Communication Skills

Organizational Skills

Animal Care

Education

Experience in Customer Service

Experience in Veterinary or Healthcare Setting

Tools

Veterinary Software

Job description

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Client Care Manager

Location: Macclesfield, Cheshire

Full-Time, Permanent

Are you passionate about animal welfare and providing outstanding customer service? Do you have excellent organizational and communication skills? We are looking for a dedicated Client Care Manager to join our dynamic team at a leading veterinary practice in the heart of Macclesfield, Cheshire.

About Us

We are a well-established veterinary practice committed to providing high-quality care to pets and outstanding customer service to their owners. Our friendly and supportive team works together to create a positive and caring environment for both our patients and clients in our brand new Veterinary Hospital based on Lyme Green, Macclesfield.

The Role

As a Client Care Manager, you will be the first point of contact for our clients, helping to create an exceptional experience from the moment they walk through the door. You will manage day-to-day client interactions, lead a team of reception staff, and play a key role in the smooth operation of the practice. This role is ideal for someone who thrives in a customer-focused environment and has a passion for working with people and animals.

This is a full-time role working Monday- Friday shifts between 8:00am and 7:00pm. There will be Saturdays involved from 8:00am-1:00pm on a rota basis.

Key Responsibilities

1. Oversee the client care team, ensuring exceptional service is delivered to all clients.
2. Manage client inquiries, appointments, and general reception duties.
3. Assist in the day-to-day management of the practice, including phone calls, emails, and in-person queries.
4. Ensure smooth communication between clients, the veterinary team, and the management.
5. Handle customer concerns, complaints, and feedback, striving for continuous improvement.
6. Maintain accurate client records and ensure compliance with all data protection regulations.
7. Support the practice's marketing efforts by promoting services, products, and special offers.
8. Train, motivate, and develop the client care team to ensure high standards are met.
9. Confident in animal handling to assist vets and nurses with basic restraint as required.
10. Assisting with cleaning and restocking of front of house areas, whilst complying with infection control protocols.

Our Ideal Candidate

1. Previous experience in a customer service or managerial role (experience in a veterinary or healthcare setting is a plus).
2. Excellent communication and interpersonal skills.
3. Ability to manage a team and prioritize tasks effectively.
4. A genuine passion for animal care and supporting pet owners.
5. Strong organizational skills with attention to detail.
6. A positive attitude and ability to work well under pressure.
7. Knowledge of veterinary software is desirable, but full training will be provided.

If you're a people-oriented individual who enjoys a varied and rewarding role, we'd love to hear from you! Apply now to join our dedicated team and help us provide exceptional care to our community's pets.

Benefits

1. 6.6 Weeks annual leave
2. Additional annual leave for your birthday which will be added to your holiday allowance
3. Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
4. Cycle to work scheme
5. Initiatives focused on employee wellbeing
6. Non-accidental injury support
7. Learning and development opportunities via the IVC Evidensia Academy
8. Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
9. Pension scheme
10. Discounted staff pet care

Salary: Up to £29,250 DOE