Client Care Director (North American Market)

PHMG; Manchester; On-site; GBP 35,000 - 65,000; Full time

Job summary

In einem dynamischen und kreativen Unternehmen suchen wir einen Client Care Director, der die Kundenbindung und -zufriedenheit in den Vordergrund stellt. Diese spannende Position erfordert hervorragende Kommunikationsfähigkeiten, um mit Kunden auf allen Ebenen zu interagieren und deren Bedürfnisse zu verstehen. Sie werden in einem unterstützenden Team arbeiten, das sich der Bereitstellung eines erstklassigen Kundenservices verschrieben hat. Wenn Sie eine Leidenschaft für Kundenbetreuung haben und in einem innovativen Umfeld arbeiten möchten, dann ist dies die perfekte Gelegenheit für Sie.

Benefits

Kostenlose Mitgliedschaft im PureGym nach 3 Monaten

Fahrrad zur Arbeit Programm

23 Tage Urlaub plus Feiertage

Zusätzlicher halber Tag Urlaub für den Geburtstag

Verbesserte Elternzeitregelungen

Zwei Freiwilligentage pro Jahr

Smart Pension Scheme

Lebensversicherung und kritische Erkrankungsdeckung

Firmenveranstaltungen in erstklassigen Locations

Kostenlose Früchte und Frühstück

Qualifications

• Erfahrung in B2B-Rollen mit Fokus auf Kundenbindung.
• Ausgezeichnete Kommunikationsfähigkeiten in Wort und Schrift.

Responsibilities

• Bearbeitung von Anfragen von Kunden, die ihre Abonnements kündigen möchten.
• Bereitstellung von Lösungen durch effektive Kommunikation.

Skills

Kundenservice

Verhandlungsführung

Problemlösungsfähigkeiten

Selbstmotivation

Organisation

Job description

Client Care Director (North American Market)

Join to apply for the Client Care Director (North American Market) role at PHMG

Client Care Director (North American Market)

4 days ago Be among the first 25 applicants

Join to apply for the Client Care Director (North American Market) role at PHMG

Get AI-powered advice on this job and more exclusive features.

An exciting opportunity has arisen for a Client Care Director to play a crucial role in continuing our company’s success, acting as an advocate for our product in all communications. We’re looking for an individual with a background in either sales, account management or operations, who enjoys engaging with clients day-to-day to gather feedback and improve our service through updates and changes.

The role requires you to be comfortable when communicating with clients of all levels, both over the telephone and via email – so excellent communication skills are a must. You’ll be confident when dealing with any situation that arises, self-motivated and a highly skilled problem solver. You’re also an exceptional listener, ever empathetic to our clients’ needs while respecting our needs, too.

Location: Old Trafford, Manchester

Salary: £35,000 base and £65,000 OTE

Hours: Monday – Thursday (1pm – 10pm), Friday (1pm – 6pm) – 4.5 days per week

Responsibilities

• Taking inbound enquiries from clients who intend to cancel or review their subscription
• Providing world-class customer service to maximise any opportunities to retain existing business
• Correctly identifying customer issues through effective questioning
• Providing solutions through quality communication, leading to a fast and efficient customer experience
• Maintaining an excellent level of knowledge of all our products and services in order to offer the customer a solution that is tailored to their needs
• Booking appointments for clients to meet with our field-based Heads of Client Support
• Managing a CRM database on a day-to-day basis
  
  

Skills, Knowledge And Experience Required

• Previous experience working in a B2B role
• Excellent customer service skills
• Ability to thrive in an environment targeted towards customer retention and satisfaction
• Effective personal organisation; self-starter with drive, ambition and creativity
• The ability to negotiate, coupled with excellent written and oral communication
• Excellent attention to detail and problem-solving capabilities
• Ability to work under pressure with a constant positive outlook when being faced with complex client issues
  
  

Benefits

• Free PureGym membership after 3-months served
• Cycle to work scheme
• 23 days annual leave plus bank holidays, increasing with length of service
• Additional half day off for birthday
• Enhanced maternity, paternity and adoption leave
• Two volunteer days per year for a charity of your choice
• Smart pension scheme
• Life insurance and critical illness cover
• All expenses paid company events in sought after venues
• Free fruit & breakfast
• Company sports teams
• On-site barber and beautician
• Car valet service
• Career development directly linked to your performance
• Fundraising initiatives for our registered charity – the PHMG Foundation
• Dedicated Employee Assistance Programme
  
  

About PHMG

At PHMG, our drive to innovate fuels everything we do – our culture, our work, and our mission.

This commitment to doing things differently inspired our journey, starting back in 1998 in the UK. We saw the need for a fresh approach to audio branding, one that harmonizes creativity, technology, and results. Today we serve over 37,000 clients across 50+ countries, helping businesses to elevate their brand and customer experience by embracing the power of sound.

Our prestigious client list includes global giants like Coca-Cola, Samsung, Adidas, and Audi. But it’s not just about the big names; we also pride ourselves on supporting SMEs across virtually every sector, providing each with world-class audio branding solutions.

For those with the talent, drive, and ambition, PHMG offers a vibrant workplace with over 800 colleagues across six global offices. Here, you’ll collaborate with some of the brightest minds in the industry, all united by a passion for innovation and excellence.

Joining PHMG means becoming part of a company that values creativity, embraces diversity, and fosters professional growth. Sound good?

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Advertising Services

Referrals increase your chances of interviewing at PHMG by 2x

Sign in to set job alerts for “Client Director” roles.

Client Services Director - Medical Communications - Knutsford

Knutsford, England, United Kingdom 3 weeks ago

Client Care Director (North American Market)

Greater Manchester, England, United Kingdom 4 days ago

Greater Manchester, England, United Kingdom 14 hours ago

Manchester Area, United Kingdom 2 weeks ago

Manchester Area, United Kingdom 1 day ago

Manchester, England, United Kingdom 11 hours ago

Manchester, England, United Kingdom 1 day ago

Manchester, England, United Kingdom 2 weeks ago

Account Director / Senior Account Director

Manchester, England, United Kingdom 3 months ago

Greater Manchester, England, United Kingdom 1 month ago

Manchester Area, United Kingdom 3 weeks ago

Manchester, England, United Kingdom 2 weeks ago

Darwen, England, United Kingdom 1 month ago

Manchester Area, United Kingdom 2 weeks ago

Manchester, England, United Kingdom 5 days ago

Manchester Area, United Kingdom 4 weeks ago

Manchester, England, United Kingdom 1 day ago

International Professional Services and Inside Sales Director

Manchester, England, United Kingdom 3 days ago

CoStar Group - Regional Director - Manchester, North of England & Scotland

Manchester, England, United Kingdom 6 days ago

Manchester Area, United Kingdom 2 weeks ago

Manchester, England, United Kingdom 1 month ago

Manchester, England, United Kingdom 3 months ago

Sales Director - Maternity Cover 1 year FTC

Manchester Area, United Kingdom 4 weeks ago

Sales Director - Maternity Cover 1 year FTC

Manchester Area, United Kingdom 1 day ago

Warrington, England, United Kingdom 3 weeks ago

Managing Partner- Medical Communications

Manchester, England, United Kingdom 1 week ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.