Client Care Coordinator (Rotherham)

NHS; Rotherham; On-site; GBP 24,000 - 29,000; Full time

Job summary

Join a leading provider of sexual and reproductive healthcare as a Client Care Coordinator. This role involves supporting individuals in a contact center environment, with a focus on empathy and communication. You'll receive training and have flexibility with shifts, all while contributing to a positive impact in clients' lives.

Benefits

Opportunities for personal and professional growth

Supportive and collaborative workplace

Work-life balance considerations

Qualifications

• Experience of working in a Contact Centre.

Responsibilities

• Support people during times of need, making interactions meaningful.
• Create a positive and supportive environment.
• Transition to hybrid working after initial onsite training.

Skills

Communication Skills

Empathy

Proactive Attitude

Job description

TO APPLY FOR THIS ROLE, REFER TO THE FOLLOWING LINK;

PLEASE NOTE YOUR APPLICATION WILL NOT BE CONSIDERED IF NOT APPLYING THROUGH THE ABOVE LINK

Main duties of the job

This isnt cold calling youll have the opportunity to support people during their times of need, making every interaction meaningful and impactful. Our team takes pride in creating a positive and supportive environment where every conversation matters.

Were looking for empathetic individuals with excellent communication skills, a proactive attitude, and a genuine desire to help others. In return, we offer a supportive and collaborative workplace, opportunities for personal and professional growth, and the chance to be part of a company that values your contributions.

Your journey begins on 16th June 2025, with a minimum of 4 weeks onsite training (Monday to Friday, 8AM4PM). Following a further 5 months employment onsite, youll have the opportunity to transition to hybrid working. This is your chance to gain the skills and confidence needed to excel in a role that truly makes a difference. Shifts for this role are between 8AM and 6.30PM, with an alternative Saturday shift (no Sunday working), offering a schedule that fits your lifestyle. We understand the importance of work-life balance and may consider 30 hours per week.

Apply now to join a contact centre with a difference and start making a positive impact today!

About us

At MSI UK, our success rests on our dedicated team and client-focused approach. As a leading provider of sexual and reproductive healthcare, we aim to empower clients' reproductive choices for a more equal world for everyone. Through personalised care, we prioritise our clients' needs and experiences every step of the way.

Were proud to be a disability confident level two equal opportunities employer and give equal consideration to all qualified applicants without regard to race, ethnicity, religion, gender, gender identity / expression, sexual orientation, national origin, disability, or age.MSI UK is committed to safeguarding: promoting the welfare and safety of everyone involved in the delivery or receipt of sexual and reproductive health services, especially children, young people and vulnerable adults.

We consider applications as we receive them and reserve the right to close adverts early where we have received a sufficient number of applications. If you feel this is the role for you, why not apply now to ensure you're considered for this role?

Job responsibilities

For more information on the role, please refer to the following job description:https://www.msichoices.org.uk/wp-content/uploads/2024/07/Job-Description-Client-Care-Coordinator-v2.pdf

Person Specification

Experience

• Experience of working in a Contact Centre

£24,523.79 a year(increasing upon completion of competencies)