Client Care Coordinator (Manchester)

Integrated Care System; Manchester; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading provider of sexual and reproductive healthcare in the UK is seeking a dedicated individual to join their national contact centre. As the first point of contact, you will play a vital role in empowering clients with informed choices, handling a range of administrative tasks and consultations. This rewarding position offers comprehensive training and the chance to work in a supportive team focused on client care.

Qualifications

• Experience in a contact centre preferred.
• Ability to handle phone consultations and administrative tasks.

Responsibilities

• Be the welcoming voice for clients on their journey through care.
• Handle phone consultations and data processing to ensure client support.
• Provide essential guidance to clients in a friendly environment.

Skills

Communication

Administrative Support

Client Interaction

Job description

TO APPLY FOR THIS ROLE, REFER TO THE FOLLOWING LINK;

PLEASE NOTE YOUR APPLICATION WILL NOT BE CONSIDERED IF NOT APPLYING THROUGH THE ABOVE LINK

Main duties of the job

Be the welcoming voice and guiding hand that empowers our clients on their journey to informed, compassionate care

Join our team as the first point of contact for our clients, where you'll handle a variety of administrative tasks including phone consultations, data processing, and reception duties to ensure seamless client care. You'll have the opportunity to interact with clients both in person and over the phone, providing essential support and guidance throughout their journey.

Join a supportive team, empowering clients with informed choices

In addition to working in a friendly and supportive environment alongside clinical and non-clinical colleagues, you'll play a key role in helping clients make informed reproductive choices. Prior experience in healthcare is desirable, though not essential, as we offer comprehensive training.

About us

We have an exciting opportunity to join our national contact centre with hours that can truly complement a great work-life balance.

At MSI UK, our success rests on our dedicated team and client-focused approach. As a leading provider of sexual and reproductive healthcare, we aim to empower clients' reproductive choices for a more equal world for everyone. Through personalised care, we prioritise our clients' needs and experiences every step of the way.

Job responsibilities

Person Specification

Experience

• Experience of working in a Contact Centre