Client Care Coordinator (Manchester)

NHS; Manchester; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading healthcare provider in Manchester seeks individuals for an administrative role at their contact centre. In this position, you will be the first point of contact for clients, managing phone consultations and data processing while ensuring clients receive compassionate care and guidance. Prior experience in a contact centre is preferred but not required, as comprehensive training will be provided. Join a supportive team and make a difference in clients' reproductive choices.

Qualifications

• Experience of working in a Contact Centre.

Responsibilities

• Handle a variety of administrative tasks including phone consultations, data processing, and reception duties.
• Interact with clients in person and over the phone, providing essential support.
• Help clients make informed reproductive choices.

Job description

TO APPLY FOR THIS ROLE, REFER TO THE FOLLOWING LINK;

PLEASE NOTE YOUR APPLICATION WILL NOT BE CONSIDERED IF NOT APPLYING THROUGH THE ABOVE LINK

Main duties of the job

Be the welcoming voice and guiding hand that empowers our clients on their journey to informed, compassionate care

Join our team as the first point of contact for our clients, where you'll handle a variety of administrative tasks including phone consultations, data processing, and reception duties to ensure seamless client care. You'll have the opportunity to interact with clients both in person and over the phone, providing essential support and guidance throughout their journey.

Join a supportive team, empowering clients with informed choices

In addition to working in a friendly and supportive environment alongside clinical and non-clinical colleagues, you will play a key role in helping clients make informed reproductive choices. Prior experience in healthcare is desirable, though not essential, as we offer comprehensive training.

About us

We have an exciting opportunity to join our national contact centre with hours that can truly compliment a great work life balance.

At MSI UK, our success rests on our dedicated team and client-focused approach. As a leading provider of sexual and reproductive healthcare, we aim to empower clients' reproductive choices for a more equal world for everyone. Through personalised care, we prioritise our clients' needs and experiences every step of the way.

Qualifications

• Experience of working in a Contact Centre