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Client Care Coordinator (Leeds)

MSI Reproductive Choices

Leeds

On-site

GBP 24,000 - 27,000

Full time

17 days ago

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Job summary

An established industry player in reproductive healthcare is seeking a dedicated Client Care Coordinator to enhance client experiences at their Leeds center. This role is focused on delivering client-centered care through administrative tasks, including phone consultations and record management. Join a supportive team that empowers individuals to make informed reproductive choices, ensuring a positive impact on their lives. With a commitment to personal development and bespoke training, this position offers a fulfilling opportunity to contribute to a more equitable world while enjoying a great work-life balance.

Qualifications

  • Experience in customer service is desirable.

Responsibilities

  • Conduct phone consultations and manage client records.
  • Provide administrative support and liaise with clients.

Skills

Customer Service

Job description

Job Summary

To apply for this role, refer to the following link: Application Link.

Please note your application will not be considered if not applying through the above link.

Main Duties of the Job

What is a Client Care Coordinator?

Putting client-centred care into practice requires the support of the entire organisation. We are seeking a passionate and committed Client Care Coordinator to join our team at our Leeds centre. Here, you'll be part of a friendly team that empowers clients to make reproductive choices that are right for them.

Role Overview

As a Client Care Coordinator, your role will primarily involve administrative tasks such as conducting phone consultations, data processing, record archiving, managing the reception desk, and liaising with clients during their care with MSI UK. This list is not exhaustive, and progression opportunities are based on competencies. You will receive bespoke training tailored to equip you in providing safe and effective abortion care to our clients.

About Us

At MSI UK, our success rests on our dedicated team and client-focused approach. As a leading provider of sexual and reproductive healthcare, we aim to empower clients' reproductive choices for a more equal world for everyone. Through personalised care, we prioritise our clients' needs and experiences every step of the way.

We have an exciting opportunity to join our national contact centre with hours that can truly complement a great work-life balance.

Date Posted

02 April 2025

Pay Scheme

Other

Salary

£24,523.79 to £26,044.40 a year (depending on experience and skills)

Contract

Permanent

Working Pattern

Full-time

Reference Number

B0539-25-0078

Job Locations

Marie Stopes International

45 Barrack Road

Leeds

LS7 4AB

Job Responsibilities

For more information on the role, please refer to the following job description: Job Description.

Responsibilities

For more information on the role, please refer to the following job description: Job Description.

Person Specification

Experience Desirable
  1. Experience in customer service

Employer Details

Employer Name

MSI Reproductive Choices

Address

Marie Stopes International

45 Barrack Road

Leeds

LS7 4AB

Employer's Website

MSI Careers.
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