Client Care Coordinator (Fixed Term)

British Veterinary Association; Leeds; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading veterinary group is seeking a Receptionist in Leeds for a 9-month fixed term role. The position involves managing phone calls, providing excellent customer service, and supporting a caring environment for clients and pets. Ideal candidates will have strong communication skills and previous experience in a busy reception setting.

Benefits

6.6 weeks annual leave

Increasing annual leave for length of service

Birthday leave

Team bonus scheme

Free preventative veterinary care for your pets

Friends and family discount

PETernity leave

Training and development opportunities

Cycle to work scheme

Healthcare cash plan

Qualifications

• Excellent communication skills and a love of pets.
• Experience in a busy reception environment is desirable.
• Ability to handle sensitive information and work to tight deadlines.

Responsibilities

• Manage phone calls and provide customer service to pet owners.
• Assist with administrative tasks and cash handling.
• Help create a quality experience for pets and their owners.

Skills

Communication

Cash Handling

Calmness Under Pressure

Job description

About White Cross Vets"An Extraordinary Company to Work For"

White Cross Vets are a growing group of practices with a genuine focus on quality care for pets. With our dedication to team members, we are the only veterinary practice to receive a three star rating in the ‘Best Companies Accreditation' for 5 years running. Not only is White Cross Vets the practice of choice for all pet owners, we are the employer of choice for the UK veterinary profession. To find out more about us and our history, visit www.whitecrossvets.co.uk .

Our core values, Quality, Integrity, Responsibility and Growth are embodied day in and day out by our dedicated teams. With the core values at the forefront of our mind, we pride ourselves on a great working culture, which is known for its supportive nature and strong family ethos to drive positive wellbeing.

About the role

A full time, fixed term (9 Months) of 24.5hours per week (including a share of Saturdays - with time given back in lieu). The shift pattern will be between practice opening times of Mon-Fri 8:30am-7pm and Saturdays, so flexibility will be required.

About you

We are looking for a Receptionist with a positive can do attitude, excellent communication skills, and a love of pets and people. Confident and with a naturally caring disposition, you will fit seamlessly alongside our friendly practice teams as you help to provide a quality experience for pet owners and pets alike. Previous experience working in a busy reception environment managing phone calls and cash handling is desirable. Experience in handling sensitive and confidential information, working to tight deadlines and using IT systems would also be advantageous. In an environment which is often emotionally stressful for clients and pets, the ability to remain calm, confident and friendly under pressure is essential.

Benefits

Our people are the key to our success and that is why we make looking after our incredible team of talented employees a top priority.

All of our team members enjoy the following benefits:

6.6 weeks annual leave

Increasing annual leave for length of service

Birthday leave

Team bonus scheme

Free preventative veterinary care for your pets

Friends and family discount

PETernity leave

Discretionary donation days to volunteer for a charity

Training and development opportunities with a CPD allowance

Internal recognition scheme

Cycle to work scheme

Fitbit contribution

Practice social events

Employee assistance programme

Healthcare cash plan

Access to 100s of discounts across UK store through ‘Pawsome'

Wellbeing hub

Enhanced sick and family friendly policies

To apply please attach your CV along with your cover letter outlining how your strengths will help you in this role, and include details of any pets you have. (Please note that you may not be considered for the role if we do not receive a copy of your covering letter).