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Client Care Coordinator (Fixed Term)
VC Evidensia UK
Leeds
On-site
GBP 20,000 - 25,000
Full time
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Job summary
White Cross Vets is seeking a full-time Receptionist for their Leeds practice, engaging with pet owners while providing an excellent reception experience. The ideal candidate will possess excellent communication skills, a positive attitude, and the ability to manage a busy reception. Join a supportive team with strong values and enjoy numerous benefits including annual leave, training opportunities, and more.
Benefits
Qualifications
- Experience in a busy reception environment managing phone calls and cash handling is desirable.
- Ability to handle sensitive information with confidentiality.
- Experience using IT systems is advantageous.
Responsibilities
- Manage phone calls and provide a friendly reception for clients.
- Handle cash transactions and ensure confidentiality.
- Provide quality experience for pet owners and pets alike.
Skills
Job description
White Cross Vets are a growing group of practices with a genuine focus on quality care for pets. With our dedication to team members, we are the only veterinary practice to receive a three star rating in the ‘Best Companies Accreditation’ for 5 years running. Not only is White Cross Vets the practice of choice for all pet owners, we are the employer of choice for the UK veterinary profession. To find out more about us and our history, visit www.whitecrossvets.co.uk .
Our core values, Quality, Integrity, Responsibility and Growth are embodied day in and day out by our dedicated teams. With the core values at the forefront of our mind, we pride ourselves on a great working culture, which is known for its supportive nature and strong family ethos to drive positive wellbeing.
A full time, fixed term (9 Months) of 24.5hours per week (including a share of Saturdays - with time given back in lieu). The shift pattern will be between practice opening times of Mon-Fri 8:30am-7pm and Saturdays, so flexibility will be required.
We are looking for a Receptionist with a positive can do attitude, excellent communication skills, and a love of pets and people. Confident and with a naturally caring disposition, you will fit seamlessly alongside our friendly practice teams as you help to provide a quality experience for pet owners and pets alike. Previous experience working in a busy reception environment managing phone calls and cash handling is desirable. Experience in handling sensitive and confidential information, working to tight deadlines and using IT systems would also be advantageous. In an environment which is often emotionally stressful for clients and pets, the ability to remain calm, confident and friendly under pressure is essential.
Our people are the key to our success and that is why we make looking after our incredible team of talented employees a top priority.
All of our team members enjoy the following benefits:
6.6 weeks annual leave
Increasing annual leave for length of service
Birthday leave
Free preventative veterinary care for your pets
Friends and family discount
PETernity leave
Discretionary donation days to volunteer for a charity
Training and development opportunities with a CPD allowance
Cycle to work scheme
Fitbit contribution
Practice social events
Employee assistance programme
Access to 100s of discounts across UK store through ‘Pawsome’
Enhanced sick and family friendly policies
To apply please attach your CV along with your cover letter outlining how your strengths will help you in this role, and include details of any pets you have. (Please note that you may not be considered for the role if we do not receive a copy of your covering letter).
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