Client Care Coordinator (Birmingham)

MSI Reproductive Choices; Birmingham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading reproductive healthcare provider in Birmingham seeks a passionate Client Care Coordinator. This role involves conducting phone consultations, processing data, and managing administrative tasks. You will be part of a supportive team empowering clients in their reproductive choices. Training provided to ensure safe and effective care is delivered.

Qualifications

• Strong communication skills for conducting phone consultations.
• Ability to handle administrative tasks such as data processing and record archiving.
• Experience in managing reception and liaising with clients.

Responsibilities

• Conduct phone consultations with clients.
• Process data and archive records.
• Manage the reception desk.

Job description

Putting client-centred care into practice requires the support of the entire organisation. We are seeking a passionate and committed Client Care Coordinator to join our team at our West Midlands centre. Here, you'll be part of a friendly team that empowers clients to make reproductive choices that are right for them.

As a Client Care Coordinator, your role will primarily involve administrative tasks such as conducting phone consultations, data processing, record archiving, managing the reception desk, and liaising with clients during their care with MSI UK. This list is not exhaustive, and progression opportunities are based on competencies. You will receive bespoke training tailored to equip you in providing safe and effective abortion care to our clients.

At MSI UK, our success rests on our dedicated team and client-focused approach. As a leading provider of sexual and reproductive healthcare, we aim to empower clients' reproductive choices for a more equal world for everyone. Through personalised care, we prioritise our clients' needs and experiences every step of the way.

We have an exciting opportunity to join our national contact centre with hours that can truly complement a great work-life balance.

Note: This job posting is active and not expired.