Client Care Coordinator (Birmingham)

Integrated Care System; Birmingham; On-site; GBP 24,000 - 27,000; Full time

Job summary

A leading healthcare provider in Birmingham is seeking a passionate Client Care Coordinator to support client-centred care. This role involves managing phone consultations, data processing, and receptionist duties. Candidates should possess excellent communication skills and an eagerness to learn through bespoke training. A salary range of £24,523.79 to £26,044.40 is offered based on experience.

Qualifications

• Excellent communication skills for conducting phone consultations.
• Ability to manage data processing and record archiving.
• Experience in client liaison and administrative tasks.

Responsibilities

• Conduct phone consultations with clients to understand their needs.
• Manage reception desk and provide support during clients' care.
• Maintain accurate records and data for administrative tasks.

Job description

TO APPLY FOR THIS ROLE, REFER TO THE FOLLOWING

PLEASE NOTE YOUR APPLICATION WILL NOT BE CONSIDERED IF NOT APPLYING THROUGH THE ABOVE LINK

Main duties of the job

Putting client-centred care into practice requires the support of the entire organisation. We are seeking a passionate and committed Client Care Coordinator to join our team at our West Midlands centre. Here, you'll be part of a friendly team that empowers clients to make reproductive choices that are right for them.

About the Role

As a Client Care Coordinator, your role will primarily involve administrative tasks such as conducting phone consultations, data processing, record archiving, managing the reception desk, and liaising with clients during their care with MSI UK. This list is not exhaustive, and progression opportunities are based on competencies. You will receive bespoke training tailored to equip you in providing safe and effective abortion care to our clients.

About us

At MSI UK, our success rests on our dedicated team and client-focused approach. As a leading provider of sexual and reproductive healthcare, we aim to empower clients' reproductive choices for a more equal world for everyone. Through personalised care, we prioritise our clients' needs and experiences every step of the way.

We have an exciting opportunity to join our national contact centre with hours that can truly complement a great work-life balance.

Job responsibilities

For more details about the role, please view the job description: Job Description PDF

Salary: £24,523.79 to £26,044.40 a year (dependent on experience and skills)