Client Care Coordinator

Onebright Ltd; York and North Yorkshire; Hybrid; GBP 24,000 - 30,000; Full time

Job summary

A mental health services provider in York and North Yorkshire is seeking a Client Care Coordinator. This role involves handling client queries and requires excellent communication skills. The candidate should have experience in health care and proficiency in IT systems. This position offers benefits such as 23 days holiday, a private pension, and access to continuous professional development.

Benefits

23 days holiday

Employee assistance program

Private company pension

Continuous Professional Development access

Cash plan for health issues

Rewards gateway

Hybrid working pattern

Learning and development platform

Referral rewards

Qualifications

• 1 year plus experience communicating via phone or email.
• Demonstrate resilience given the nature of the work.
• Ability to adapt effectively to changing business needs.

Responsibilities

• Answer client queries over the phone.
• Demonstrate professionalism, knowledge and empathy.

Skills

Excellent verbal and written communication skills

Experience in Health Care Sector

Proficiency in Admin and IT Systems

Ability to work under pressure

Process adherence

Tools

Microsoft Office

CRM platforms

Job description

Can you help make a positive impact on our client's mental health journey? Do you have excellent communication skills ? Then consider joining our incredible Onebright Team as a Client Care Coordinator.

About Our Opportunity

As a Client Care Co-ordinator, you will be working as part of a large team who are highly supportive and effective at helping our clients. You will be responsible for answering client queries over the phone. As the initial voice of Onebright it is important you demonstrate professionalism, knowledge and empathy to guide and reassure our clients through their mental health journey .

What we need from you

• Experience working in the Health Care Sector is desirable but not essential.
• Excellent verbal and written communication skills.
• 1 year plus experience communicating via phone or email with clients and stakeholders.
• Demonstrate resilience given the nature of our work.
• Proficiency in Admin and IT Systems including Microsoft Office and CRM platforms.
• Ability to work under pressure and meet deadlines whilst maintaining excellent levels of service.
• Ability to adapt effectively to changing business needs.
• Ability to work both independently and as part of a team. Process adherence and accurate data processing skills essential.

About Onebright

At Onebright we help individuals and organisations with mental health and wellbeing solutions, providing every person with the best mental healthcare, offering hope for a better future. We work across the mental health continuum from performance optimisation, early intervention, prevention, and treatment.

Onebright has been providing clinical excellence in mental health across the UK for 30 years. It is a pioneer in clinical assessments and treatment for children through to adults, delivering services through more than 3,000 clinicians in 49 languages to more than 55,000 people per year.

Our deep understanding of mental health and unrivalled clinical expertise enables us to support businesses from the first interaction with us through to recovery. We have a breadth of existing relationships with the UK’s leading service providers of EAP, PMI and OH which gives us a unique ability to deliver consistent care to employees from whichever channel they reach us.

At Onebright, we lead with integrity and compassion and are here to help our clients every step of the way.

How we say thank you

An exciting career is much more than just a salary. We also understand that everyone, regardless of culture, gender identity, religion, ethnicity, age, neurodiversity, or disability status, can contribute to our goal to make our work better for all. Our strength is in our people. So, at Onebright we have a range of benefits that include:

• 23 days holiday with an option to purchase more through our holiday purchase scheme. Plus bank holidays on top.
• When you need support, we rely on our excellent Employee assistance program to help you with your wellbeing.
• A private company pension with Royal London enabling you to keep one eye on the future.
• Your development is critical to our success so giving you access to Continuous Professional Development is always available to you.
• A very useful cash plan to help with those unexpected health issues such as dentist, eye wear or prescriptions and much more.
• Rewards gateway giving you access to a plethora of little perks and savings with retailers.
• Many of our teams are happy to work in a hybrid working pattern so we provide a technology package to keep you connected to your Onebright Team.
• Learning new skills using our Onebright L&D platform for enquiring minds.
• We encourage and reward our staff to “Refer Friends Colleagues”.

At Onebright we go further. So we want to ensure that once you get here, you’ll still be going places.

Information to help you in your application.

• Onebright is committed to delivering in line with 'safer recruitment' principals and therefore the successful candidate will be required to undertake a credit check and a DBS check (Enhanced or Standard) with the Disclosure and Barring Service (DBS), the cost of which will be met by Onebright.
• Onebright is committed to adhering to the Equality Act 2010 and provides equal opportunities to all applicants, staff and clients. Should you wish to discuss any adjustment or assistance you might need in the application or interview process, please contact our Recruitment Team and we will organise appropriate support.
• Please note, all applicants must be legally entitled to accept and perform work in the UK and we will seek to complete a Right To Work check for all candidates.
• For further information please email [e-mail] or call the Onebright Recruitment Team on 01904 933519 for more information.