Client Care Coordinator

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Client Care Coordinator

Are you confident in supporting clients and representing Onebright? Do you want to make a positive impact on mental health? Join our team as a Client Care Coordinator.

About the Role

As a Client Care Coordinator, you will work with a supportive team to assist clients via phone. Your responsibilities include managing your own case portfolio, providing administrative support, and handling inbound and outbound calls to maintain contact with clients, customers, and therapists.

What We're Looking For

• At least 1 year of experience in customer service or a client-facing role supporting clients over the phone.
• Proficiency in Microsoft Office suite for administrative tasks.
• Willingness to travel to our Head Office 3 days a week.

About Onebright

We provide mental health and wellbeing solutions across the UK, serving over 55,000 people annually with a network of 3,000 clinicians in 49 languages. Our services range from early intervention to treatment, supporting individuals and organizations.

With 30 years of clinical excellence, we lead in assessments and treatment for all ages, maintaining deep expertise and strong relationships with UK service providers.

Our Values and Benefits

We value integrity and compassion, and our benefits include:

• 24 days holiday plus bank holidays, with options to purchase more.
• Employee assistance program for wellbeing support.
• Private pension plan with Royal London.
• Access to Continuous Professional Development.
• Cash plan for health-related expenses.
• Rewards gateway for discounts and perks.
• Hybrid working options with provided technology.
• Access to our Learning & Development platform.

Application Process

We adhere to safer recruitment practices, including credit and DBS checks, at no cost to the candidate. We promote equality and are committed to providing necessary adjustments during the application and interview process. Applicants must have the legal right to work in the UK, and right-to-work checks will be conducted.