Client Care Coordinator

MSI Reproductive Choices UK; Manchester; On-site; GBP 25,000; Full time

Job summary

A leading provider of sexual and reproductive healthcare seeks a dedicated individual to join their Manchester team as the first point of contact for clients. This role encompasses administrative responsibilities, client interactions, and a commitment to compassionate care. Full training is provided, and the position offers a competitive salary along with an extensive benefits package.

Benefits

Free parking

24/7 Employee Assistance Programme

Flexible schedule

Birthday Bonus day off

Paid training and accredited opportunities

Qualifications

• Prior experience in healthcare desirable but not essential.
• Ability to provide compassionate support and guidance.

Responsibilities

• Handle administrative tasks, phone consultations, and reception duties.
• Provide essential support and guidance to clients.

Skills

Client interaction

Administrative tasks

Compassionate care

Job description

At MSI UK, our success rests on our dedicated team and client-focused approach. As a leading provider of sexual and reproductive healthcare, we aim to empower clients' reproductive choices for a more equal world for everyone. Through personalised care, we prioritise our clients' needs and experiences every step of the way.

Location:

Manchester

Contract Type:

Permanent

Hours:

Full time, 37.5 hours per week

Salary:

£24,523.79

What Can We Offer You

In addition to a competitive salary and a supportive work environment, we offer an impressive benefits package that goes beyond the basics:

• Financial Reward: Free parking, a competitive salary with opportunities for progression, up to 5% employer pension contribution, and perks through Blue Light card.
• Health and Wellness: 24/7 Employee Assistance Programme, Doctor Line for over-the-phone GP consultations, and Mental Health First Aiders.
• Work-Life Balance: Flexible schedule, Birthday Bonus day off, and family-friendly benefits.
• Career Development: Paid training, accredited training opportunities, and potential for career progression.

Be the welcoming voice and guiding hand that empowers our clients on their journey to informed, compassionate care.

Join our team as the first point of contact for our clients, handling administrative tasks such as phone consultations, data processing, and reception duties to ensure seamless client care. You will interact with clients both in person and over the phone, providing essential support and guidance throughout their journey.

Work in a friendly and supportive environment alongside clinical and non-clinical colleagues, helping clients make informed reproductive choices. Prior experience in healthcare is desirable but not essential, as we offer comprehensive training.

For more information, please refer to the job description: Job Description PDF

We are a disability confident level two employer and are committed to equal opportunities, considering all qualified applicants regardless of race, ethnicity, religion, gender, gender identity/expression, sexual orientation, national origin, disability, or age.

MSI UK is committed to safeguarding the welfare of children, young people, and vulnerable adults involved in our services.

We value a Just and Learning Culture, focusing on systemic improvements to support safe and effective work environments.

Please Note:

• Applications must include a CV or Resume; otherwise, they will not be considered.
• This role does not offer sponsorship; applicants must have the right to work in the UK from day one.
• We review applications as they are received and may close the advert early once sufficient applications are obtained.