Client Care Coordinator

Home Instead; Great Manson; On-site; GBP 26,000; Full time

Job summary

A family-run care provider is seeking a dedicated Care Coordinator to deliver exceptional care to clients in their own homes. This permanent, full-time position includes coordinating care plans, mentoring staff, and providing community support. Candidates should possess a full driving license and demonstrate strong communication skills. Benefits include competitive salary, professional development, and a supportive team culture.

Benefits

Free membership to the Employee Assistance Programme

Professional development plan and ongoing training

Employee discounts across a range of brands

Competitive salary with performance-based bonuses

Qualifications

• Strong understanding of Health & Social Care regulations.
• Full driving licence and access to transport.
• Experience delivering personal care and working with MAR sheets.
• Commitment to safeguarding and upholding professional standards.

Responsibilities

• Conduct service reviews and develop client support plans.
• Supervise and mentor Care Professionals.
• Provide support with care calls in the community when required.
• Ensure compliance with equality, diversity, and safeguarding policies.

Skills

Excellent communication

Relationship-building skills

Confidence using care management technology

Flexibility for on-call duties

Education

Understanding of Health & Social Care regulations

Job description

Overview

We are looking for a dedicated and compassionate Care Coordinator to join our team, helping to deliver exceptional care to clients in their own homes. This role combines office-based coordination with hands-on support in the community. Salary £26,000 per year. Permanent, full-time position.

Responsibilities

• Conduct service reviews and develop client support plans
• Create, update, and audit care plans using digital care planning tools
• Maintain accurate records on Home Instead software and People Planner
• Carry out client and Care Professional introductions and reviews
• Supervise and mentor Care Professionals, supporting their development
• Provide support with care calls in the community when required
• Assist with scheduling and rota management as needed
• Build strong relationships with clients, families, and external professionals
• Ensure compliance with equality, diversity, and safeguarding policies
• Support the Client Experience team and contribute to continuous service improvement
• Carry out any other duties as directed by your line manager to ensure smooth business operations
• Participate in on-call duties, offering out-of-hours support to clients and Care Professionals (weekday and weekend)
• Experience delivering personal care and working with MAR sheets
• Excellent communication and relationship-building skills
• Confident using care management technology and IT systems
• Full driving licence and access to transport
• Passion for providing outstanding care and supporting independent living
• Ability to work flexibly, including evenings and weekends as part of the on-call rota
• Commitment to confidentiality and professional standards

Qualifications and requirements

• Strong understanding of Health & Social Care regulations
• Full driving licence and access to transport
• Experience delivering personal care and working with MAR sheets
• Excellent communication and relationship-building skills
• Confidence using care management technology and IT systems
• Ability to work flexibly, including evenings and weekends (on-call rota)
• Commitment to safeguarding and upholding professional standards
• Enhanced DBS disclosure required

Additional information

• Safeguarding is central to everything we do. We’re deeply committed to the well-being of adults we support.
• Role subject to enhanced DBS disclosure.
• We are Home Instead Monmouth, a family-run business dedicated to delivering person-centred care in clients’ homes.

Benefits

• Free membership to the Employee Assistance Programme (24/7 counselling, legal advice, and wellbeing information)
• Early Pay - draw down pay option at any time
• Professional development plan and ongoing training
• Employee discounts across a range of brands
• Free on-site parking and good transport links
• Ongoing training and development to support your goals
• Supportive team culture with regular team-building events
• Competitive salary with performance-based bonuses