Client Care Associate - Veterinary

Linnaeus Group; Swindon; On-site; GBP 20,000 - 28,000; Full time

Job summary

Join a dedicated veterinary clinic as a receptionist, where your friendly demeanor will create a welcoming first impression for clients and their pets. This role is essential in ensuring smooth operations, from greeting visitors to managing appointments and payments. You'll be part of a passionate team committed to providing the highest standard of care for animals. With opportunities for career progression and a supportive work environment, this position offers a fulfilling way to make a difference in the lives of pets and their owners. If you thrive in a dynamic setting and possess excellent customer service skills, this is the perfect opportunity for you.

Benefits

5 weeks holiday plus bank holidays

Career progression opportunities

Staff discount schemes

Life Assurance

Enhanced sickness pay

Enhanced equal family leave

E-car salary sacrifice scheme

Employer contribution pension scheme

Wellness program

Cycle to work scheme

Qualifications

• Enthusiastic and friendly demeanor required.
• Ability to handle clerical duties and maintain professionalism.

Responsibilities

• Greet clients and their pets, ensuring a welcoming environment.
• Handle appointments, payments, and various administrative tasks.

Skills

Customer Service

Communication

Clerical Skills

Multitasking

Education

High School Diploma

Job description

We are looking for an enthusiastic and friendly individual to join our reception team to provide an excellent service to our clients and visitors. Our receptionists should create the image and the first impression of our business, remaining calm, courteous, and professional at all times.

This role will be primarily based at our Edison park site; however, there may be a requirement to be based at referral sites.

Roles and Responsibilities:

• Greet owners and their animals on arrival to the clinic
• Answer the telephone promptly and professionally
• Arrange appointments
• Clerical duties related to animal patient care and treatment
• Maintain a welcoming environment throughout the clinic by carrying out cleaning duties and updating displays.
• Promote services and products
• Co-ordinate and ensure a smooth client and pet flow within the practice from the waiting room to payment processing
• Processing payments
• Miscellaneous administration tasks (i.e. filing, banking, online registrations, liaising with external companies)

Salary and Package:

• Permanent
• 40 hours per week

Benefits:

• 5 weeks holiday plus bank holidays and Birthday Leave
• Career progression opportunities
• Staff discount schemes
• Life Assurance
• Enhanced sickness pay
• Enhanced equal family leave
• E-car salary sacrifice scheme
• Employer contribution pension scheme
• Recruitment referral reward scheme
• Wellness program including:
• Employee assistance program
• Eyecare voucher scheme
• Free annual Flu jab
• Cycle to work scheme

About Us:

We are a veterinary clinic and referral multi-disciplinary practice that offers the highest care services for small animals. With our primary care and 24-hour emergency services, we care for pets from all over the south as well as animals in our local community. We believe excellence is at the heart of both clinical standards and customer service to ensure our patients have the best quality care.

At Linnaeus, we are committed to supporting the physical and mental health of all our Associates. We have an amazing team of Mental Health First Aiders (MHFA) across our practices and central support office in addition to a confidential Employee Assistance Programme which is available for everyone.