Client Care Assistant

British Veterinary Association; United Kingdom; On-site; GBP 40,000 - 60,000; Full time

Job summary

A veterinary practice in the UK is seeking a full-time team member to provide exceptional service to clients and their pets across multiple branches. Candidates must possess a full UK driving licence and own a road-worthy car. Strong organizational and communication skills are essential, along with a proactive approach to customer service and the ability to work flexibly, including weekends. The role offers various benefits including annual leave and employee wellbeing initiatives.

Benefits

6.6 weeks annual leave

Birthday leave

Enhanced family-friendly policies

Cycle to work scheme

Employee wellbeing initiatives

Learning and development opportunities

Pension scheme

Discounted staff pet care

Qualifications

• Full UK driving licence and access to a road-worthy car.
• Highly organized, self-motivated, and adaptable with attention to detail.
• Experience in customer service is prioritized.

Responsibilities

• Provide exceptional service to clients and their pets.
• Work across all surgeries, requiring driving from branch to branch.
• Support service developments and improvements.

Skills

Organizational skills

Communication skills

Customer service

Ability to work under pressure

Tools

Word

Excel

Outlook

Job description

Overview

The veterinary environment takes a special kind of person to thrive. If you think you are that person then read on and consider a move to the Parkvets Veterinary practice. This is a varied and exciting role for the right person living in and around the Sidcup, Hayes, Chislehurst, Pettswood, Belvedere, Eltham, Longfield, and Swanley areas.

Requirements

• Full driving licence and a road-worthy car that you will have full access to.
• Proactive, highly organized, self-motivated, flexible and adaptable, with great attention to detail.
• Ability to be a calming influence in stressful situations and to work effectively both on your own initiative and as part of a multidisciplinary team.
• Flexible working patterns, and availability to work weekends.

Role details

• You will be required to work across all surgeries, so driving is a must. Please check our website to see all branches and times you would be required to work across, as they vary in times, including lunchtime closing.
• Experience within the animal industry is desirable but not essential; customer service is prioritized as we are known for outstanding service.
• Your role will be to provide an exceptional service to clients and their pets. You will be the welcoming face when they visit the practice.
• You must have a good understanding of computer programs including Word, Excel and Outlook.
• Willingness to learn new skills, support service developments and improvements is essential.
• Excellent listening and communication skills are required. You must be able to work well under pressure and deal with challenges as they arise.
• Applicants are required to have a road-worthy car with a full UK Driving Licence for travelling from branch to branch, especially on Saturdays.

Your shift pattern

This is a full-time position working across 7 days – 40 hours a week.

Benefits

• 6.6 weeks annual leave
• Additional annual leave for your birthday added to your holiday allowance
• Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
• Cycle to work scheme
• Initiatives focused on employee wellbeing
• Non-accidental injury support
• Learning and development opportunities via the IVC Evidensia Academy
• Pawsome Benefits – reward gateway with discounts and cashback from hundreds of retailers
• Pension scheme
• Discounted staff pet care