Client Care Assistant

British Veterinary Association; High Wycombe; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading veterinary practice in High Wycombe is seeking a Client Care Assistant to be the first point of contact for clients. Responsibilities include managing calls, maintaining patient records, and ensuring a friendly reception area. The ideal candidate has customer service experience, preferably in an animal care environment, with excellent communication and organisational skills. The role offers a full-time position with competitive benefits including 6.6 weeks annual leave.

Benefits

6.6 Weeks annual leave

Additional annual leave for birthday

Enhanced family-friendly policies

Cycle to work scheme

Learning and development opportunities

Pawsome Benefits - discounts with retailers

Pension scheme

Discounted staff pet care

Qualifications

• Prior experience in customer service or reception desk roles.
• Preferred experience working in an animal care environment.
• Strong verbal and written communication skills.

Responsibilities

• Be the first point of contact for clients.
• Answer incoming telephone calls and maintain clear patient records.
• Ensure the reception and waiting area is clean and tidy.

Skills

Customer service experience

Communication skills

Organisational skills

Attention to detail

Job description

We are delighted to invite applications from experienced candidates seeking to join us as a Client Care Assistant at Hamilton Specialist Referrals.

As a Client Care Assistant, you will be the first point of contact for our clients, providing them with a warm and professional welcome. You will play a vital role in ensuring the smooth operation of our practice, supporting both the veterinary team and our clients.

You will be responsible for answering incoming telephone calls, ensuring any messages that are taken are clear and concise, and passed on to the relevant person in a timely manner. You will maintain clear and accurate patient records whilst ensuring the reception and waiting area is kept clean and tidy.

A hospital designed for excellence

Situated just outside of High Wycombe (J4, M40), Buckinghamshire, Hamilton Specialist Referrals (HSR) is a purpose-built, state of the art veterinary hospital that provides the latest in specialist treatments for cats and dogs, supported by an exceptional rehabilitation and physiotherapy facility.

The hospital is operational 24 hours a day, 365 days a year, and offers the most advanced treatment options for Orthopaedic, Neurology, Soft Tissue, Oncology, and Internal Medicine cases.

Despite working within such a large team, we pride ourselves on maintaining a friendly and supportive culture focused on development, clinical excellence, and gold standard patient care.

Working Pattern:

This is a full-time position averaging 40 hours per week. The schedule is Monday through Friday, with weekend shifts (Saturday and Sunday) on a 1:4 rotation. Shifts are varied, with a 30-minute unpaid break, working hours between 7:30 am and 8 pm.

What We're Looking For

• Prior experience in customer service or reception desk roles
• Preferred experience working in an animal care environment
• Strong verbal and written communication skills
• Excellent organisational skills with keen attention to detail

Why join us?

We recognise that our people are fundamental to the success of our business. Investing in our people, premises, and processes is at the heart of what we do. In addition to a competitive salary, you will benefit from:

• 6.6 Weeks annual leave
• Additional annual leave for your birthday, added to your holiday allowance
• Enhanced family-friendly policies, including maternity/paternity/adoption/shared parental and surrogacy pay
• Cycle to work scheme
• Initiatives focused on employee wellbeing
• Non-accidental injury support
• Learning and development opportunities via the IVC Evidensia Academy
• Pawsome Benefits - reward gateway offering discounts and cashback with numerous retailers
• Pension scheme
• Discounted staff pet care

At IVC Evidensia, we are committed to Diversity, Equality, Inclusion, and Belonging. We welcome candidates from all minority and diverse groups. As a Disability Confident Employer, we are eager to hear from candidates with disabilities and long-term health conditions and are happy to discuss any reasonable adjustments needed during the recruitment process.