Client Care Assistant

IVC Evidensia UK; England; On-site; GBP 26,000; Full time

Job summary

A veterinary practice is seeking a full-time assistant to provide exceptional service to clients and their pets across multiple branches in the Sidcup area. The candidate must have a full UK driving license and a reliable car. Responsibilities include customer service, supporting the team, and maintaining excellent communication. Benefits include 6.6 weeks annual leave, family-friendly policies, and learning opportunities.

Benefits

6.6 weeks annual leave

Birthday leave

Enhanced family-friendly policies

Cycle to work scheme

Employee wellbeing initiatives

Learning and development opportunities

Discounted staff pet care

Qualifications

• Full UK driving license and reliable car required.
• Proactive, self-motivated, and adaptable.
• Excellent communication and listening skills.

Responsibilities

• Provide exceptional service to clients and their pets.
• Work across multiple branches as needed.
• Maintain a calm demeanor in stressful situations.

Skills

Customer service

Attention to detail

Communication skills

Flexibility

Tools

Word

Excel

Outlook

Job description

Overview

The veterinary environment takes a special kind of person to thrive. If you think you are that person, consider a move to the Parkvets Veterinary practice. This is a varied and exciting role for the right person living in and around the Sidcup, Hayes, Chislehurst, Pettswood, Belvedere, Eltham, Longfield, and Swanley areas.

Requirements

• Do you have a full driving licence and a road worthy car that you will have full access to?
• Are you a proactive, highly organized, self-motivated, flexible and adaptable person who also pays great attention to detail?
• Do you have the ability to be a calming influence in stressful situations and to work effectively both on your own initiative and as part of a multidisciplinary team?
• Do you have a flexible approach to working patterns? Are you available to work weekends?

Responsibilities

• You will be required to work across all surgeries, so being able to drive is a must. (Please check our website to see all branches and times you would be required to work across, as they vary in times, including lunchtime closing).
• Experience within the animal industry is desirable but not essential; your customer service is so much more important as we are known for our outstanding service.
• Your role will be to provide an exceptional service to our clients and their pets. You will be the welcoming face when they visit the practice.
• You must have a good understanding of computer programs including Word, Excel and Outlook.
• A willingness to learn new skills, support service developments and improvements is essential.
• Excellent listening and communication skills are required for this role. You must be able to work well under pressure and deal with everything that is thrown at you.
• Applicants are required to have a road worthy car with a full UK Driving License for travelling from branch to branch, especially on a Saturday.

Shift and hours

This is a full time position working across 7 days - 40 hours a week.

Benefits

• 6.6 weeks annual leave
• Additional annual leave for your birthday which will be added to your holiday allowance
• Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
• Cycle to work scheme
• Initiatives focused on employee wellbeing
• Non-accidental injury support
• Learning and development opportunities via the IVC Evidensia Academy
• Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
• Pension scheme
• Discounted staff pet care

£25,484.71 per year