Client Care Advisor (Part-Time)

British Veterinary Association; Blackburn; On-site; GBP 15,000 - 25,000; Part time

Job summary

Join a leading veterinary association as a Client Care Administrator, where you'll deliver top-notch customer service and manage varied reception duties. This part-time role offers a unique insight into veterinary practices, requiring a blend of enthusiasm, communication skills, and organisation. Enjoy benefits like 6.6 weeks annual leave, employee wellbeing initiatives, and a supportive learning environment.

Benefits

6.6 weeks annual leave (FTE)

Additional leave for your birthday

Family-friendly policies

Cycle to work scheme

Employee wellbeing initiatives

Learning and development opportunities

Discounted staff pet care

Qualifications

• Enthusiastic and flexible with excellent telephone manner.
• Capable of working in a fast-paced environment.
• Interest in animal care.

Responsibilities

• Deliver excellent client care as the first point of contact.
• Perform reception duties at a busy veterinary hospital.

Skills

Customer service

Communication

Organisational skills

Education

Five or more GCSE passes

Job description

Come and join our fantastic Hospital!

We are looking to recruit a Veterinary Hospital Client Care Administrator, who will deliver an excellent standard of customer service and work well in a team.

The role involves reception duties at a busy hospital, being the first point of contact for clients and the general public both on the telephone and in person, demonstrating a professional and knowledgeable impression to promote the practice and give confidence to our clients.

Our ideal candidate

Our ideal candidate will be enthusiastic, flexible and capable of delivering the highest standard of client care. This role is an exciting and varied one, providing insight into the inner workings of our veterinary practices. The successful candidate must be organised, have an excellent telephone manner, and be able to work in a fast-paced environment. Five or more GCSE passes and an interest in animal care are required.

About the rota

This is a part-time permanent role working 20 hours per week. The shifts are as follows:

• Tuesday 8:30am - 6:30pm
• Wednesday 8:30am - 6:30pm
• 1 in 5 weekends 8:00am - 1:00pm

Want to know more about us?

Our team comprises 17 veterinary surgeons across 10 sites, supported by a dedicated team of RVNs, SVNs, ACAs, and client care advisors. We emphasize continuous learning and development, with several team members holding certificates in specialties such as ECC and dentistry.

We manage complex cases in-house, including critical care, orthopaedics, and laparoscopy. As part of our team, you will have the opportunity to collaborate with experienced specialists, providing top-level care to our patients.

Benefits

• 6.6 weeks annual leave (FTE)
• Additional leave for your birthday, added to your holiday allowance
• Family-friendly policies including maternity, paternity, adoption, shared parental, and surrogacy pay
• Cycle to work scheme
• Employee wellbeing initiatives
• Non-accidental injury support
• Learning and development via the IVC Evidensia Academy
• Pawsome Benefits - discounts and cashback with retailers
• Pension scheme
• Discounted staff pet care