Client Care Advisor

Vets for Pets; England; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading veterinary practice in Exeter is seeking a Full-Time Client Service Representative to deliver exceptional service to clients and their pets. This role involves building strong relationships, managing bookings, and coordinating day-to-day operations, ensuring clients leave satisfied after their visits. If you're passionate about pets and love helping people, we want to hear from you!

Benefits

20% discount at Vet Group, Pets at Home, Groom Room

In-house career development opportunities

Pension and holiday allowance

Qualifications

• Experience in a customer-facing role is preferred.
• Ability to maintain a calm demeanor under pressure.
• Passion for pets and client service.

Responsibilities

• Provide exceptional service to clients and their pets.
• Manage bookings and payments confidently.
• Coordinate daily routines of the practice using online systems.

Skills

Client Service

Computer Literacy

Communication

Teamwork

Job description

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If you enjoy providing great service and working in a team, we have just the opportunity for you at our Exeter Practice.

What your typical day will look like:

• Your focus is to provide an exceptional service to our clients and the best care possible to their pets - providing a link between clients and the clinical team.
• Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success.
• Your great client service during a client’s visit will make sure that their absolute satisfaction is given, and that the client leaves knowing that they have received exceptional service and look forward to their next visit.
• You will greet each client and offer support, guidance, and expertise, managing payments and future bookings confidently.
• Coordinating the smooth running of the day-to-day routines of the practice will be done using our online booking system, so computer literacy is a must.

This is a Full-Time role working 40 hour per week including weekends.

The attributes required:

• You are the friendly and welcoming face for the client and their pets when they arrive at the practice.
• You are able to provide guidance by keeping yourself fully up-to-speed with the practice services and any additional services available.
• You are calm, attentive and always focus on the clients’ needs.
• You will bring enthusiasm and drive to your role. Your passion for service is matched with your love of pets.
• You can deal with everything that is thrown at you, from comforting a client who has had some bad news about their pet or sharing in the joy of a new puppy’s first visit to the vet.
• Your personality is infectious and along with your fellow colleagues, you create a welcoming and friendly atmosphere in the practice.

In short, you like to be busy, enjoy helping people and their pets and always endeavour to make a difference.

Benefits :
In return, we offer such benefits as 20% discount at the Vet Group, Pets at Home and the Groom Room, access to discounts and cashbacks, in-house career development opportunities, pension and holiday allowance.

Location : EX2 7HX

Pets just see people. They aren’t biased and they don’t discriminate. We take our inspiration from pets, and we value and respect difference in all its forms. Our aim is to reflect the diversity of the communities we operate in, and every colleague can help us achieve this. We encourage our people to be themselves so even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!