Client Care Advisor

Vets for Pets; Dover; On-site; GBP 26,000; Full time

Job summary

A leading veterinary practice in Dover seeks a full-time receptionist dedicated to providing outstanding service to pet owners. The ideal candidate values client relations and demonstrates enthusiasm for animal care, with responsibilities including client interactions, booking management, and enhancing the practice's welcoming atmosphere.

Benefits

20% discount at the Vet Group, Pets at Home, and The Groom Room

Access to discounts and cashbacks

In-house career development opportunities

Pension and holiday allowance

Free car parking

Qualifications

• Preferable receptionist experience.
• Ability to keep updated with practice services.
• Calm and attentive attitude.

Responsibilities

• Provide exceptional service and care to pets and their owners.
• Manage payments and bookings using the online system.
• Create a welcoming atmosphere for clients.

Skills

Client service

Communication

Computer literacy

Interpersonal skills

Job description

Job Description

If you enjoy providing great service and working in a team, we have just the opportunity for you at our Dover practice.

What Your Typical Day Will Look Like

Your focus is to provide an exceptional service to our clients and the best care possible to their pets - providing a link between clients and the clinical team. Your ability to build strong relationships with our clients, their pets, and the practice team will be critical to your success.

Your great client service during a client’s visit will ensure their absolute satisfaction, leaving them confident they received exceptional service and eager for their next visit.

You will greet each client, offer support, guidance, and expertise, manage payments and future bookings confidently. Coordinating the smooth running of the day-to-day routines of the practice will be done using our online booking system, so computer literacy is a must.

This role is full-time, working 40 hours a week, including 1 in 3 weekends.

Salary for this role is £25,700.

The Attributes Required

• You are the friendly and welcoming face for the client and their pets when they arrive at the practice.
• You are able to provide guidance by keeping yourself fully up-to-speed with the practice services and any additional services available.
• You are calm, attentive, and always focus on the clients’ needs.
• You will bring enthusiasm and drive to your role. Your passion for service is matched with your love of pets.
• You can handle various situations, from comforting a client who has received bad news about their pet to sharing in the joy of a puppy’s first visit to the vet.
• Your personality is infectious, and along with your colleagues, you create a welcoming and friendly atmosphere in the practice.
• Receptionist experience would be preferred but not essential.

In short, you like to be busy, enjoy helping people and their pets, and always endeavor to make a difference.

Benefits

We offer benefits such as a 20% discount at the Vet Group, Pets at Home, and the Groom Room, access to discounts and cashbacks, in-house career development opportunities, pension and holiday allowance, as well as free car parking.

Location: CT16 3PS

We embrace diversity and encourage people from all walks of life. We value, respect, and celebrate differences, and we aim to create opportunities for talent and potential in our communities. Even if your skills and experience don’t perfectly align, if you believe you can contribute through your values and behaviors, we want to hear from you!