Client Care Administrator- Fixed Term Client Care · Farnham

Bodyset Physiotherapy Clinics; Farnham; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading physiotherapy clinic in Farnham is seeking an experienced receptionist for its newly opened flagship location. The role includes managing client orders, supporting a clinical team, and administering client bookings, requiring exceptional customer service and communication skills.

Qualifications

• Exceptional customer service skills with a proven track record.
• Confident telephone manner; calm under pressure.
• Knowledge of healthcare industry is desirable.

Responsibilities

• Meet and greet clients and manage appointments.
• Maintain cleanliness and order in the reception area.
• Support clinical staff with administrative duties.

Skills

Customer service

Communication

Attention to detail

Tools

Practice management software

Excel

Word

Outlook

Job description

We arelooking for an experienced receptionist to join our team and work at our newly opened flagship clinic on a fixed term basis.

You will work alongside an expanding clinical team and will be responsible for supporting clients locally and assisting with administration tasks and patients’ bookings.

The position will act as an initial point of contact so the applicant should be professional, friendly and possess a good telephone manner and exceptional customer service skills.

KEY RESPONSIBILITIES

• Meet and greet clients in a warm, friendly and professional manner, and direct them to the waiting area or to the appropriate personnel
• Ensure high standards of cleanliness are maintained throughout the clinic and manage the general upkeep of the reception area, office and consultation rooms.
• Be responsible for opening and closing the clinic.
• Answer, screen and direct telephone calls, take and communicate accurate message
• Handle enquiries from existing and prospective clients diligently.
• Quickly and efficiently manage incoming patient referrals from a wide range of sources.
• Manage patient appointment across multiple clinic locations and actively support clinical staff in managing their diaries and administrative duties
• Develop in depth service knowledge and offer information about services to clients.
• Maintain accurate and up to date client records, billing details and appointments using the companies practice management software.
• Support the Regional Clinical Teams with their patient caseload ensuring a smooth client journey.
• Support the Operations teams in day-to-day running of the business when required including liaising with suppliers and outsourced departments as required.
• Undergo fire warden training to ensure clinic is safe and legal

REQUIRED EXPERIENCE/ QUALIFICATIONS

• Exceptional customer service skills and a proven track record of delivering service beyond expectations
• Polite and confident telephone manner
• Possess a ‘can do’ attitude
• Good working knowledge of Excel/Word/Outlook and experience working with practice management software/client databases
• Excellent communication skills, both verbal and written.
• Ability to act on your own initiative without constant supervision.
• Ability to work both within a dedicated team as well as independently and out-of-hours where required
• Calm under pressure, and able to remain professional at all times.
• Knowledge of/experience in a healthcare/medical industry is desirably.