Client Analyst

Sustainable Energy First; Lytham St Annes; Hybrid; GBP 23,000 - 29,000; Full time

Job summary

An energy consultancy based in Lytham St Annes is seeking a Client Analyst to validate and analyze utility expenditures. This role involves identifying overcharges, producing reports, and ensuring compliance with quality standards. Ideal candidates will possess strong analytical skills, attention to detail, and customer service focus. The position offers hybrid working conditions and a comprehensive benefits package including 25 days of holidays plus bank holidays.

Benefits

Salary: £28,200 per annum

25 days holidays + bank holidays + birthday off

Hybrid working

Flexible working

Gym contribution

Private Medical Insurance

Development opportunities

Qualifications

• Ability to think with initiative and confidently approach problems.
• Ability to work collaboratively and value diverse perspectives.
• Ability to meet deadlines for workflow efficiency.

Responsibilities

• Ensure accurate validation and analysis of ongoing utility expenditure.
• Identify overcharges or errors on invoices.
• Produce relevant reports and identify additional savings opportunities.

Skills

Analytical and numerical

Good attention to detail

Customer service focused

Good IT skills

Ability to prioritize workload

Job description

Overview

Our purpose: Inspiring and empowering our people to create a positive difference for themselves, our clients and the planet. Sustainable Energy First is an energy and sustainability consultancy, founded to solve energy management problems in very large, complex commercial estates. This remains the core of our business driven by a commitment to sustainability and the goal of reducing our clients' carbon footprint.

The Role in a Nutshell

As a Client Analyst, your core responsibility is to ensure the accurate validation and analysis of ongoing utility expenditure. This includes identifying any overcharges or errors on invoices and delivering insights that support cost efficiency and operational integrity.

You will play a key role in delivering high-quality service aligned with Sustainable Energy First\'s quality policy and objectives. This includes demonstrating a strong understanding of the organisation\'s quality standards, particularly those related to client validation, analysis, and process compliance.

To have a thorough understanding of the client\'s requirements and Sustainable Energy First\'s contractual obligations.

Provide a validation service in line with the Sustainable Energy First contract and Sustainable Energy First quality policy and objectives.

Analyse areas of potential over/under charges and record these queries on the in-house systems.

Progress queries by handing over to the Supplier Relationship Management Team.

Identify additional savings opportunities for the client.

Production of all relevant reports.

Take responsibility of ensuring that a full validation service is provided across all contracted supplies.

Liaison with the Data Team on missing data or potential site lists error.

Collaboration with all other departments of Sustainable Energy First to ensure a first-class delivery of a customer focused service.

Requirements

• Analytical and numerical
• Good attention to detail
• Thinks with initiative and confidently approaches problems
• Customer service focused with a commercial outlook
• Good IT skills required
• Prioritising workload and meeting deadlines is vital for maintaining workflow efficiency
• Working well with others, valuing diverse perspectives

Please note we are relocating from the Fylde coast to Fulwood (Preston) by the end of August.

Benefits

• Salary: £28,200 per annum
• Holidays: 25 days + bank holidays + your birthday off, increasing to 30 days on length of service
• Hybrid working - you must be able to commute to our Lytham office 2 days p/week
• Flexible working - including the ability to bank up to 5 extra days off per year
• Gym contribution
• Long service awards
• Private Medical Insurance
• Enhanced paternity/non-pregnant colleague and maternity/pregnant colleague leave
• Simply Health scheme
• Challenging work and development opportunities

Inclusion and Belonging

We believe that diversity is more than a commitment, it\'s at the heart of who we are. We aim to create an environment where everyone feels respected, valued, and empowered to bring their whole selves to work.

We celebrate different perspectives, backgrounds, and experiences because we know they make us stronger, bolder and more imaginative, which link to our core values. By fostering a culture of belonging, we aim to provide a workplace where every voice is heard, and every individual can thrive.

Our culture has been set up to bring the best out of our people. If we sound like the kind of business where you\'re ready to take the next step, then we look forward to hearing from you!